Very bad experience, went there and spent thousands of dollars with them And was forced to pay extra for something over the phone without any explanation of why. Then when you pick up your product they want you to pay for “shipping” to their own store which is hundreds of dollars. Which would fine if it was shipped to my house. Even after I explain I paid for something over the phone already, Manager is rude and condescending and was mad I was questioning her about the charges. They can’t even keep track of the money you spend. Accused me of making it up until I showed her my credit card bill. Terrible customer service and will NOT be using them again. Sad cause my family and me had been shopping with the highland park location since 2007. Overall...
Read moreI've had the pleasure and huge benefit of working with Colleen Lynch on several occasions over the past several months. She basically helped me with fixtures on almost every room in the house. The thing that made her "wonderful" in my eyes was that she was able to get a feel for my taste and save me hours of time by quickly pulling up fixtures for me to consider, plus she was always available for my endless questions. Her skills helped keep me from making mistakes and she also knows which manufacturers were best suited for my taste and budget. I'm really grateful for the assistance she provided to me,...
Read moreHelping clients source electrical fixtures for home remodeling projects can be a daunting task. With so many manufacturers, styles and price points, it's always nice to have the help of the front-end staff at Idlewood-Barrington. Bethany and the other women are friendly, knowledgable and helpful. They help me narrow down the possibilities so my clients end up with the best of possibilities. I appreciate their expertise and rely on them to help with any issues I or my clients encounter. I've never had a bad experience or one they haven't quickly resolved and that's the reason I...
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