Verizon — Local services in Barrington

I just left the Verizon Wireless location in Barrington, RI with my new S20 Ultra 5G Samsung phone. If you're wondering why someone who lives in Narragansett, RI would drive past countless Verizon locations to shop in Barrington, it is due to the fact that Dave, the General Manager and his team are worth going out of the way for! I had purchased my last two phones in Barrington because it was close to Providence where I was living at the time. The service was so incredibly exceptional when it came time for the latest upgrade I contacted Dave and Asma, one of his star customer service representatives to schedule an time to come in and order my phone. You may be able to get a Samsung phone from a variety of retailers but you're not able to get the kind of personalized service just anywhere! If you want to be treated as if YOU are the most important customer that has walked through the door, then you need to visit the team in Barrington. They went through each step to ensure that by the time I walked out of the door my phone was performing perfectly and there were no glitches. I know that they're available for me if I have any questions along the way. They have exceptional patience and believe in providing the ultimate in customer service. It all starts at the top and franchise co-owner Tamar sets the example by ensuring everyone who walks in the door leaves happy and satisfied. I'll never go elsewhere and I urge others who are in the market for a new phone to stop there before going...

Rude and unsafe staff.

I can give the employee who was helping me a pass (despite them taking a phone call mid transaction without any words to me about it, no "hold on one sec", no "thanks for your patience") - but I can't abide the employee who only wore her mask when customers were in the store. And even then, she wore it incorrectly so it was ineffective.

On top of being unable to follow basic public safety measures, this employee has no decorum whatsoever. After a confusing bit of back and forth between my rep, my family member who was waiting outside due to health concerns, and myself, she asked under her breath "Did you smoke weed today?". Though she could potentially have been on a VERY quiet personal bluetooth call she chose not to resume until I left, it seemed like the comment was made at the expense of me / my confused family member. Now, I get it, I worked retail, if you want to crack jokes at the expense of customers, do what you need to do to make it through your day... just wait til they leave!!! When confronted, "I'm sorry, did you just ask a question?" she denied it. It was only the two employees and myself in the store. There was no mistaking it, but there was no point in pursuing further discourse.

Just wear your mask properly and don't mock customers while they're still in the...

Do yourself a favor and avoid this store. Warning: this is not a verizon wireless store. It is a wireless "zone" which means they can sell verizon wireless products but they operate independently. I purchased 2 smart phones with 1 year warantees and bought an additional 2 year warantee for each so that if anything ever happened to these phones I would be covered. I ended up having an issue with the iPhone. The speaker wasn't working. The store told me that "it was a defect in the phone" and that I would receive a new phone at no cost. Three weeks later I was told I would be charged $200. When I asked for the orginal phone back in that case they would not comply. When I asked to use my warranty, they said it was "too late". This store used to be good and I felt like I was take care of under old management (Manager Ralph - see other poster). Current manager Josh Kidd has no interest in keeping his customers happy or making smart business decisions to keep existing customers. Do yourself a favor and if you do want to get a Verizon phone, take the ride to the Seekonk store, which is an actual Verizon Wireless store. I'll be going with a different carrier...