Aidaly's Bridal & Quinceañera — Local services in Baytown

This store has the most horrible customer service I came in looking for dresses for my friends 16 we came looking for 5 dama dresses I have honestly never met anyone more critical than the lady at the front desk she would make all the girls uncomfortable by telling them that they were too big for the kids dresses which is completely ridiculous you as a worker shouldn’t talk about sizes, when I tried the dresses on the dresses would be ripped or damaged or the smaller sizes would be wayy bigger than the larger size , the sizes are way off trust me save your time and go someplace better with good customer service and someplace that actually knows what they are doing , we ordered dresses since last week, we(all the girls) got sized and they let us know that “they were ALL there” we got there and she had told us that only two had came and the dresses weren’t even the right sizes trust me when I say I will never come back here, your “business” should be closed you are the most unprofessional person...

Be careful and double check your dress. I ordered a dress for my daughter’s quinceañera back in June and was supposed to receive in September. I called to check the status and was told it was there, so I took my daughter and it was the same dress from the floor. I asked the owner numerous times if that was the new dress and kept saying yes. As I looked at it more, it was dirty, torn and old. She kept making excuses about calling the vendor and letting them know. When she checked about ordering another dress, supposedly it was out of stock. My daughter was crying and she never apologized or admitted that the store was in fault. It was excuse after excuse, blaming another lady whole does the ordering, the tariffs…really? Long story short, we went back and forth and I asked for my money deposit back. I ended up finding the dress at another location and it was in stock. They just never ordered it and assumed I would fall for the...

Horrible customer service with this company never buying a dress from here first you try to charge for a fee for a dress that that was first of all discontinued second of all, it was ripped that you the store was supposed to fix and thirdly, the dress was already there, and it wasn’t even supposed to be ordered the why charge a restocking fee which she told me that it was a restocking fee because once the dresses ordered. There’s no neede to order a discontinued dress, so why would you try to say that? Thirdly, we can’t control what happens with stuff horrible just horrible customer service. She had a nasty attitude and no sympathy for anybody, so no...