Boomtown Vapor Baytown — Local services in Baytown

I bought vape devices from this store, and each time I bought 3 devices to get a discount. I kept buying until the last time I opened the device and tried to use it, but it didn't work. I put it on the charger, but it didn't charge. So, I went to return it to the store. The employee told me he would try to charge it, and if it charges, he will return it to me; otherwise, he will replace it. However, I didn't receive any message or call, so I went back to them and was surprised to find that they had threw the device without back to me. The store manager told me they had contacted you, which was a lie. I show him my phone and We confirmed that no contact had been made with me. I asked him to show me how he had contacted me, but he had no answer. He refused to replace the device, and his attitude was rude. Even when I tried to explain, he told me not to come closer. There was more than a meter between us, and it was clear he was trying to provoke or provoke me. However, I remained calm and asked him, "Do you know that as soon as I leave here, I will post the story on the store's website?" He replied sarcastically, "Do whatever you want." So, I asked him, "Do you lose a customer and the store's reputation for $18?" He said, "These are the store's rules." I asked him if I could contact the store owner or if he could contact him for me, but he refused and said he couldn't provide any means of communication between me and the store owner. I left feeling frustrated. This store is cheap and does not care about customers, and they...

Vape pen would not work from the start. Dude in there said, even if I bring it back with a receipt, they would not do anything thing about it. I can't believe they're still in business operating like this ! Zero star if I could. EDIT FOR OWNERS RESPONSE - you refused to stand by any of your products, it stopped working almost immediately and 100% was not clogged. You literally sell broken stuff then refuse to do anything about it. You respond like you care or you would do something. They told me under no circumstances whatsoever, would they replace or refund anything that breaks, so please stop pretending. Once again, it stopped working almost immediately and was not clogged. Shame on you, I will not be back. You have plenty of competitors in the area that treat customers fairly, some even offer 12 hour warranties. There is zero reason to ever go back. Also btw, there were no signs when...

I love BoomTown. ...I've been a regular and faithful customer since summer 2023 and the products not only taste great but you get sooo much for what you pay for. I will go to NO OTHER smoke shop now as Kirstie, Randi, George, Alexis, and a few more employees (even those who no longer work at the shop) have always spoiled me with above and beyond service each and every time I come to BoomTown. I even just applied to work here and even if it's not my time to work here yet, that's NOT gonna stop me from coming here to get products. Thank you all for your business. P.S. Mr. Briar (whom interviewed me) is another amazing and...