Taco Bell — Restaurant in Baytown

I placed an order on doordash on Tuesday at 7:30 PM. I ordered two crunchwrap supreme combos which came with an crunchwrap, a taco and a drink. I separately added two cinnamon twist.. the drinks were the only thing that came with my order that wasn’t a discard. I immediately called the store as soon as i received my order and asked to speak with the manager, Nicholas, who apologized and reassured me that my order will be remade and that i could either pick it up the same night (tuesday) or the next day(wednesday). I really appreciate him accommodating me, but i was at work which is why i used doordash in the first place. He told me that i will be able to pick it up the next day. Today is Wednesday and i placed a call at 5:01 PM to follow up regarding my previous order. While speaking to the manager, Nicholas he said that he will have my order remade. I informed the manager that i will be sending my employer to pick up my order that was supposed to be “remade” today. However when she arrived she was informed by Marcio that I will have to contact doordash to complete my complaint about my order. Apparently doordash has been “messing up” a lot lately and as i was trying to explain to him that it wasn’t on doordash it was on the store, taco bell he kept insisting that it was doordash fault and it had nothing to do with the real problem which is the food. His customer service to another manager from a different establishment was trash! Marcio was highly rude. Marcio and Nicholas were being very secretive to each-other about my order. My employer contacted me while at taco bell and marcio talked to me over the phone and explained that i will need to contact doordash regarding my order. In closing i did contact doordash and received my entire refund, however i do not wish to continue my business from this location. This location's management and staff need to be reevaluated for their poor...

This is not the first time this restaurant has provided horrible customer service, and the portion of food they serve is incredibly unacceptable misery, we spent 40 dollars on 6 tacos, yes the prices are going crazy but the amount of food is less so help me understand this, the price GOES UP and the portion of food GOES DOWN TO MUCH LESS, REALLY WOW THIS IS NOT INFLATION THIS IS STEALING PEOPLE'S MONEY SHAMELESSLY, AND IT IS NOT THE FIRST TIME THIS HAS ALREADY HAPPENED ON SEVERAL OCCASIONS, AND THAT IS WHY I DECIDED TO PUT THIS IN A NOTICE, A FIRST TIME OR MAYBE EVEN A SECOND TIME THAT THEY DO SOMETHING LIKE THIS TO YOU YOU MAY THINK THAT SOMEONE IS NOT PAYING ATTENTION AND YOU GO COMPLAIN, ASK FOR THEM TO FIX THE ORDER OR TO RETURN YOUR MONEY BUT IF THIS IS ALREADY A ROUTINE IN THIS RESTAURANT AS IN MANY OTHERS, SO DO NOT RETURN TO THAT PLACE BECAUSE THEY ARE DOING IT CONSCIOUSLY FOR THE BENEFIT OF THE OWNERS, THAT RESTAURANT WORKS WITHOUT CARING ABOUT ITS CUSTOMERS AND THEIR SATISFACTION, THEY ONLY CARE ABOUT FILLING THEIR POCKETS WITH MONEY, HORRIBLE, AND THEY EVEN GET ANGRY WHEN SOMEONE COMPLAINS TO THEM, THIS RESTAURANT IS NOT GOOD AND I AM SURE THAT I AM NOT THE FIRST NOR THE LAST BUT I SURELY WILL NOT RETURN. THIS IS A PICTURE OF 2 TACOS 5.00 DOLLAR EACH, I WAS SO UPSET THAT I JUST GRAB THE WHOLE ORDER AND TAKE IT BACK TO THE STORE ,AND DECIDED TO COMPLAINT IN PERSON,SO THAT IS WHY ONLY TOOK 2 PICTURE ,I SUGGEST DONT GO THERE,OR CHECK YOUR FOOD . I GIVE THEM A STAR BECAUSE I HAVE TO DO IT IN ORDER TO MAKE A COMPLAINT HERE. BUT THEY DO NOT EVEN DESERVE A STAR, A MINUS...

THE MANAGER NEEDS PEOPLE TRAINING. HE'S GETS LOUD and ANXIOUS WHEN HE'S ASKED A SIMPLE QUESTION. CUSTOMER SERVICE IS OFF THE CHAIN. I WENT THROUGH DRIVE THRU, MY ORDER WAS LOADED NACHOS. BUT I GOT TO THE WINDOW THE MANAGER GAVE ME A SMALL BOX. I LOOKED INSIDE AND IT WASN'T WHAT I ORDERED. I TOLD THE MANAGER THAT'S NOT WHAT I ORDERED. HE CHANGED MY ORDER WITHOUT ASKING ME IF I WANTED WHAT HE GAVE ME. THE MANAGER TELLS ME WE DON'T HAVE THE LOADED NACHOS. SO I ASK HIM WHY HE DIDN'T ASK ME IF I WANTED SOMETHING ELSE. HE JUST GAVE ME WHAT HE WANTED TO GIVE ME. THAT REALLY SUCKS. HE NEVER SMILES. HE NEEDS RETRAINING ON CUSTOMER SERVICES AND THE CUSTOMER HAS THE RIGHT TO ASK FOR SOMETHING ELSE, IF THEY DON'T HAVE WHAT THEY ASK FOR. TACO BELL PLEASE, YOU STAFF NEEDS TRAINING ON CUSTOMER SERVICE. NO FRIENDLY FACES, NO HOW ARE YOU TODAY. I WAS THERE AFTER YOUR STORE GOT THOSE NEW MACHINES (NOBODY LIKES). AN OLDER COUPLE CAME IN THEY HAD NO CLUE AND THEY DIDN'T GET ASSISTANCE. THEY LEFT. I HAVE EATEN THERE MANY TIMES, BUT I'M NOT SURE WHEN I'LL GO BACK. WHEN I ENTER YOUR STORE I WANT TO FEEL WELCOME! BECAUSE MAYBE I'VE HAD A BAD DAY! I HOPE SOMEONE (TACO...