Pizza Hut — Restaurant in Baytown

Ordered a pizza for my kids and they never got it after speaking to the manager that claim she wasn't even a manager she was a fill in she proceeded on about what could of happened and let me know the actual Manger from the store will call me then she is the one that calls with the manager in the background who didn't speak to me directly I spoke with the one who's not the manager for the store how does that makes since I've told them I have all the information I can come up to the store she continued on to say they made the pizza and it got canceled when the app still a i write says it will b ready in 20 to 35 min I called up to the store and got no answer but there closed she continued to blamed the customer I waited to long for a response so I ordered the pizza through Uber of course I got it through there very disappointed I was able to speak to corporate who actually listen and didn't use blame how it should originally been handle this was a terrible attempt to fix the issue just made all kinds of excuses that make no sense I've always learned to document these kind of situations which could of been use to clear things up but instead she continued to go back and forth with this lady that says this isn't even her store make...

This is a unsafe location in Baytown. I've ordered few times from here and idk why but the pizza always taste different then by Krogers. But this last time I went at 1020pm, the area surrounding is dark, people walking ,roaming around up to no good, popping up out of no where and I see in my rear mirrors and suddenly one comes up to a delivery drivers vehicle and checks handle and gets in and sits and checks for I'm assuming valuables and cash right in front of the store!!! I must have witnessed a robbery and I always have my doors locked while I wait for my husband. Then the workers have no respect twds the store manager and don't check the orders before being tooken out of the stores and complain that this would be the last delivery for the night!! Like really...also the manager seems to have little knowledge and let's the workers run over and speak to him however they please and he doesn't address it to them as needed. The environment is just awful, definitely don't suggest going here. Go to the one by Kroger, there pizza is very...

Ordered online at 5:09 and had a time of pickup at 5:26. When arriving at 5:30 I asked if order was ready to witch I was told yes so I paid. I waited until 6:10 and didn't receive all of my order and it was wrong. I got wrong pizza crust, I orded the new bacon crust to try. Also had to remind the casher that was holding a itemized ticket to get my 2 litter dp and garlic sauce. This was all during my dinner break for work. I'm late to my next two appointments trying to get a simple order on my schedule. Please to the pizza hut employees at this location take advantage of your technology and stop closing tickets until the customer received their order. It only trows off estimated times for complete orders by closing orders that...