Heartfield's Fine Jewelry & Rare Coins — Local services in Beaumont

Had the pleasure of dealing with the owner of this etablishment, and to say he is arrogant and pretentious, would be a vast understatement. He SEEMED to be knowledgeable about the information I was looking for, however, his delivery, approach and demeanor while speaking to me was more than disrespectful. It was very clear, from the start, that he thinks very highly of himself. Definitely made a point to make sure I knew that he was superior, and I inferior, unknowlegeable and stupid. I actually had to just walk out because of the blatant disrespect he showed. Again, this is the owner of the store. Definitely would not recommend this place to anyone. In fact, the next business I went to for the same purpose informed me that they actually get a significant amount of business from Heartfields for the same exact reason. I have never gone out of my way to write a review about a business, good or bad, so understand that the experience was so offputting that I felt compelled to let people know what they are walking into if you so choose to attempt to do business there.

Also, he assured me that he knew exactly what he was talking about and his offer would be THE BEST I would get, but if I didn’t do it now, the offer was off the table. Why you ask, because that couldn’t be further from the truth. The next location I visited was far more knowledgeable, helpful and offered a MUCH better deal than...

Brought a ring to get checked out and the lady told me my diamond was fake. Shocked me because I had purchased the ring from Alters and had paperwork on the ring. I thought maybe someone had switched out my diamond when I got the ring sized. Took it back to Alters and got them to recheck it and the clarity of the diamond is VS1. The lady that checked my ring at Heartfields obviously doesn’t know what she is talking about or didn’t want to deal with me and that was her way of getting me out of the store. I wouldn’t trust this place with any of my diamonds. Especially with the values. Will not go back and would never...

Called to get hours of operation, rude..we shall see how they receive me as a client. Will re-eval after I go in. Edited: they were super nice when i went in with my gold coins gave me market price for each oz of gold. Only thing is the bank they write the checks on to pay you, now they are rude! Must pay to cash a check. I don't have that problem at other Banks or credit unions. Wish they could pay cash but understand having the product they carry is expensive enough. Will do now biz with them...