Hutch & Home — Local services in Beaver Falls

Purchased a $3500 couch 6 months ago. Bought the extended warranty. Went to use that warranty because our ceiling partially collapsed and ruined parts of the couch, and the dryer we used was a little hot it burned some of the couch covers. We were told it probably won't be able to use the warranty because we dried the couch cover with a dryer, but the warranty covers cigarette burns rips and tears but not dryer damage? We were told it would cover everything. Now they change their tune. I'm all about giving small businesses my money because I own A small business myself. As a matter of fact, I own a business the next block over from them. They said they would get back to us and nothing. I cannot recommend them at all. It's sad, because if you aren't going to honor your warranty then don't sell...

Total disregard for the customers shown by how badly they’ll mess up your name. If they can’t pay attention to detail enough to copy a persons name right from a purchase document to an advertisement letter, how can I trust their ability to copy prices, or ability to create a quality product?

The way they spelled my name in the ad they just sent me isn’t anywhere close- and I know they have the correct spelling as they were able to charge my credit card for a purchase.

Trying to put the blame back on me as the response is rude. I’m not even sure what this invoice is that you speak of. All I did was buy a piece of wall decor, not get a service. If it’s the receipt, why is it my job to read the receipt and correct you? Again. You charged my credit card correctly so you should have...

Total disregard for the customers. We purchased a couch along with other pieces of furniture 6yrs ago after 4 years couch and loveseat started falling apart reached out to Hutch and Home multiple times and no results at the 5th year they said oh sorry you have no warranty it expired 💔 it so sad that they would sell merchandise of...