Boston Interiors — Local services in Bedford

Purchased a sectional and was provided with a diagram showing dimensions which we used to decide if this was the right sectional for our space. When the sectional arrived it appeared to be much smaller than what we were expecting. I measured and the piece and the dimensions were significantly smaller. When I contacted the store, I was referred to the service department and was told that I was measuring wrong. I was further told that pieces are allowed to vary be up to 2" from the specifications due to the fact that the furniture is handmade. I was told how to remeasure and still found that almost every dimension of the U-shaped sectional was smaller than the specifications - with one dimension differing by 5". I sent pictures back to Sarah at service. Service handed this back to the Bedford store. Amanda called me from the Bedford store and refused to take any action. Her position is that no one would look at the piece and notice the difference so Boston Interiors does not have to abide by its own policy regarding variance from specifications. She offered to sell me additional pieces to make the sectional bigger. There was no answer when I asked "if the difference in measurements is truly due to the nature of a handmade product, why wouldn't some dimensions be smaller and some be bigger?" I feel that Boston Interiors thinks it is OK to give customers less than they paid for. I will not be...

Boston Interiors gets a star because they have a very pleasant staff, and customer service was good to a point, however that is all that was pleasant about my experience with Boston Interiors. My furniture was delivered and the couch and ottoman were 2 different dye lots. Returned the ottoman and figured I would get something to compliment the sofa. The sofa was for our basement for our teens to hang out and watch TV. After 4 months the cushions on the chaise would not fluff up, basically they would not retain their integrity. BI said they would send me another cushion to the store and I would receive it in 4-6 weeks. I picked up the cushion, had to walk it awkwardly thru the store in a huge box. When I got home (after the 30 min trip each way) they gave me the wrong cushion. I then drove it back and asked for a refund. NO REFUNDS. Instead, I could get a store credit and pay MORE for a couch since prices went up!! No thank you. I settled on a couch 19" smaller without a chaise just to use up my credit. I am so discussed with BI for making me use my hard earned money on such junk and ending up with something I totally did not want. They have lost a customer. Next time BI give the refund...

What I LOVE about BI is they don't ever push, they greet you, and if you just want to browse, they let you browse, they don't follow you around the show room like a creepy stalker. If you know what you are looking for, they ask you some questions and come to you with real solutions, not the most expensive, even if the product is in clearance or on sale. Our sales person, Amy was genuine, kind and helpful. My husband fell in love with a piece that was comfortable, beautiful and shockingly below our budget. EVERYTHING fell into place and we ended up spending half of what we thought we would pay. Amy was so happy and pleased that we got what we wanted, not what made her the most money. We will continue to shop here and Amy will be our go to. I have been shopping at BI since the 90's. We started looking at the BI in Hanover and all the same. If you are looking for great quality, beautiful furniture, with excellent pricing and phenomenal service SHOP HERE. Oh and by the way, most of there products (if not all) are...