The Home Depot — Local services in Bee Cave

I don't like only having five stars to work with because I'd like to give this location exactly 50%.

Some employees are very helpful and quite knowledgable. Most employees treat their job like they're only there to fulfil some kind of community service requirement. This store has no way to tell if anything is in stock unless they can physically put their hands on it - and that's assuming they know what, or where, it is. I've had their system say there were twenty of something in stock, only for there to be none on the shelf, then I had to look through the overhead stock to see if there were any, which only me (with three employees being genuinely useless) finding the box overhead. Other times I've run into the system saying they were out of something that I later found, or that they had a ton of something that there were absolutely none of in the entire store.

One of my biggest complaints is that the store looks like a dog park half the time. The dogs range from some shoplifting junkie's mongrel to one of Lakeway's plentiful $50,000 millionaires trotting along some trendy dog. One time some moron was walking along with two enormous great danes while trying to push a cart. Almost nobody wanted to be around him and most everyone was super nervous being around two horse-sized dogs. I've seen people's dogs defecate on the floor, urinate on displays, all kinds of disgusting behavior... And the store does nothing to clamp down on these entitled low-lifes. That is the big reason why I went ahead and gave only two stars.

I don't get why the management, or even corporate, doesn't do more about this nonsense. News flash, someone's "emotional support animal" does not have the same rights as an actual "service animal", so it's perfectly legal to kick these con-artists out of the store. Just because you paid $150 for some diploma-mill style certification website to say you need the dog because you get sad, that doesn't mean you have any legal right to take the animal anywhere a normal pet isn't allowed. Title II and Title III of the Americans with Disabilities Act specifically define a service animal as any animal that is individually trained to do work, or perform tasks, for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Please note the phrases "individually trained" and "do work, or perform tasks". Leaving a hot pile in the middle of an aisle for me to almost slip on does not meet...

Extremely dissatisfied w/ their customer service for their washers and shower glass door contractors. My frameless shower door is still leaking after different thresholds and sweeps have been attempted which is causing my transition grout to engineered wood floor to hold moisture along with the wood plank. The shower door co. Says it the porcelain co. Who’s at fault because they didn’t slope my drain pan correctly and the porcelain co. Blames the shower glass door co., stating they never should have recommended a frameless shower glass door, but a framed shower door instead. It’s been over a month since I asked for a refund on the frameless glass door & this still hasn’t been resolved. Then in April 2025 I purchased a $900 whirl pool washer, the following week I reported to the assistant operations manager that it was violently shaking and making a loud noise on the spin cycle. They sent out an appliance tech. who did diagnostic test, etc. said nothing was wrong w/ it, told me to overload the washer every time I wash! I can’t do that, mainly I have small to medium size loads! I told him & Home Depot, I want a refund on this whirlpool washer. He rec I purchase a speed queen. So Home Depot is making me jump through hoops, they now want me to call Whirl Pool to send out another technician and evaluate the machine spinning w/ clothes in it, as the 1st technician said he didn’t need to do that! This is ludicrous!!!! Home Depot needs to confer with whirlpool and the appliance tech to discuss those issues and just refund my money for this improperly functioning washer! In my view if I was a man yelling and cursing at them demanding a refund for this faulty washer I would have already gotten my refunds on both of my items. But I’m a woman, who is reasonable and demanding refunds aand...

I am a very frequent customer of The Home Depot. I live halfway between the Four Points location and the Bee Cave location, but have always preferred Bee Cave...until recently. The Bee Cave location, oddly enough, has certain items that Four Points doesn’t have in stock. It has a better selection of things I shop for and up until recently, it had better customer service.

In the last two weeks, I have been to the Bee Cave location over 7 times...never once being asked if I needed assistance and having multiple employees walk past me, block the aisle as they sat and talked to one another and wouldn’t move, let alone ask me if I needed anything. My last two visits, I was an arms length away from two employees, in the tool aisle, as they complained about dealing with customers and their idiotic requests. One of the same employees almost walked into me, as he was texting and walking, but still not any request to help me, not an excuse me for not watching what he was doing.

As stated, my visits have been multiple, but I’ve continued to spend my hard earned money...online. Yes, after all of the extremely poor customer service at this location in Bee Cave, I’ve gone into the store to look at an item and purchased it elsewhere and I urge others to do the same. For items like lumber that I have to get locally, I either go to another a Home Depot location or Lowe’s now...where I’m treated like a valued customer and not ignored or have to listen to store employees complain about...