Metro by T-Mobile — Local services in Bell Gardens

Never in years of going to this place to buy phones have I received such poor costumer service. I went in with one request a good camara and the girl with long blond hair showed me an LG when there was a perfectly good samsung (same price but better camara). As I was paying for the phone I asked her if it was possible to exchange the phones and she told me no, because it was an upgrade not a new activation. I was not rude because I have high expectations for this place so I didnt say anything when she decided to make a joke that I should come back in 3 months to get another up grade. She was lucky that I wasn't a rude costumer. Honestly DON'T go to this girl just go to the Manager he will definitely help you out and will give you what you are...

Don't go here if you don't want to be ripped off. They sold me a phone that didn't work and when I went back to return it, they just gave me the run - around in order to waste my time and let the 7-day return policy expire. After it expired, they wanted me to pay $15 dollars to be able to get a new phone. Are you kidding me? How does that make sense? Sold me a bad phone, then they want me to pay extra to get a new phone, when the first one they sold me was malfunctioning? Juan is such a rude sales rep and his lack of education is quite appalling. They have brainless twits running this place. Avoid this place altogether. I have put in a complaint to BBB for their scam practices. With any luck, they'll be shut...

I went there to switch companies from cricket to metro the porting was good and fast, but they are so dishonest at the time saying they gonna add free phones cases and chargers but they charged me for what the Guy said was free, If I would know I have to pay I would said no. End of the bad experience I ended paying 75 dollars extra , don't go to this place...