Ambassador Travel & Cruises in Downtown Belleville — Local services in Belleville

I recently took a trip to Riviera Maya and booked my trip with Toni and Ambassador Travel. She is wonderful and my trip was just as great. We went to El Dorado Royale. Here is my review on the resort: Trip was loads of fun! Positives:  The food was delicious and the resort offered so many accommodations.  We went on a free trip to Maroma Beach from 8 am - 5 pm transportation provided.  While there went on a 3 hour catamaran ride with drinks included and snorkeled.  When back on the beach a free food and drinks were offered along with free kayaking, paddle boarding and 30 minute jet ski rides!  We didn't even have to book an excursion because this was all included!  :)  ...My favorite part was going on a jungle bike tour (also included by the resort) where our tour guide brought us to the abandoned home of the late Juan Gabriel (who he compared to Michael Jackson of Mexico).  While on this tour, we also went to a dried up cenote and visited the resort's crocodile who they named Poncho.  ...The pools were soooo hot but we found relief in the saltwater pool that used ocean water which was super cool.  The golf cart rides to and from dinner were a lifesaver since the resort is a good size.  I got an 80 minute massage from Paulina one day and it was wonderful.  We didn't have to deal with towel cards, clean towels for the beach and pool were readily available. Negatives:  There was one day when our room wasn't cleaned and we even put the "please clean room" tag on the outside of the door and there wasn't turn down service (unmaking bed).  I think this is the first resort where I have gone that didn't do this, so a bit surprising but not terrible.  We were told to book dinner reservations to go to our concierge that is assigned to our room but everytime we went there the concierge wasn't there even though it was their working hours according to the front desk.  When going to a different concierge, they only would book 1 reservation the first time and were told to go back to our assigned concierge.  After our concierge not being in their assigned location AGAIN, the other concierge booked the rest of our dinner...

Jennifer Pannier was my travel agent. She recommended the travel destination and hotel. I was very pleased with the service she provided me. Everything was handled for me. I appreciated the printed instructions for transportation and check-in points.

I stayed at the Riu Cancun. The hospitality and kindness of the staff was top knotch. The cafe inside the hotel on the first floor was excellent. I spent all of my mornings there. Every morning, i had fresh fruit, a parfait, and an americano. Side note, the cafe staff makes amazing Frappuccinos.

The food at the hotel was a hit or miss. The Japanese restaurant was excellent, the Italian one, not so much. I didn't have a chance to try the other ones. The buffet at lunch wasn't my favorite. They provided basic American food, and the quality wasn't there. The midnight buffet had good burritos. I was a fan. The drinks were amazing! I do virgin. Tip your staff, and they put forth more effort.

The beach was beautiful. The water felt great.The locals who sell things on the beach are friendly but pushy. Be stern and polite, say no.

I experienced dry heat in Cancun. Sometimes, it could be a little much, but overall, it was relaxing.

When i ventured out of the hotel for food elsewhere, there were children who were out late selling soveinors. Poverty is prevalent in many countries. I tried to have empathy while not carrying heavy sadness while on vacation.

I made a local friend who showed me the local markets, street food, and restaurants, which were beyond my expectations. I dined and watched a show in a pirate ship. I also went to Xcaret. It was spectacular. I swam in caves, watched a beautiful cultural depiction of Mexican history, saw many animals, ate authentic food, and more.

I also got to ride the buses, which is an experience in itself. Cancun culture is filled with love, food, and family. I would definitely recommend it as a travel...

Total disappointment. Paid an outrageous amount for our trip. Missed our flight due to computer malfunctions at the airport, and while we sat in the airport for 5 and a half hours with nowhere to go, NONE of the employees answered their phones. Ended up booking our own hotel in stl which was junk.. had to reschedule our own flights, which in turn changed our flights home. Told the TA to change them back to the original, and when we got to the airport to come home, they were still the old flights! Had to reschedule our flights ourselves again, which resulted in me and my new husband not sitting together. A lot more happened during our honeymoon, and when our TA was told of all the events of our waste of time and money vacation, I was told that I had to file my own insurance claim?! What the *!%@ do they get paid for?! I could have booked it all myself, which I pretty much did anyway, and saved us money. A travel agency that doesn't do their job and over charges for nothing. I figured with all the stresses of planning a wedding, it would be a convenience, and I was absolutely wrong. We, along with family and friends, will...