Flower Bin Etc — Local services in Belvidere Township

Poor customer service. I ordered flowers online at 3:30 pm for same day delivery as it was an available option on their website. 3:36 pm I receive the confirmation email. At 3:39 pm I received an email that my order was canceled - an email that said ‘please call us and we can try this again’. So I called the company to ask why it was canceled and the woman who answered said ‘we just got the order request and we close at 5 pm’. The right thing for a business to do is call the customer and say that they can’t accommodate the same day delivery due to the time, but we can do tomorrow or another day. This company did not do that. I was highly disappointed in how they handled this and the lack of...

Stopped in on Saturday around 11 to see if they had any extra boutonnieres for my son for Prom, which they did not. They told me I could order one and they would make it and I could come back between 1 and 2 to pick it up. I said that would be fine and decide to look around the store for Mother's Day ideas. They have so many cute things there. As I was looking around the woman working, can't remember her name, told me if I wanted to stick around for about 15 minutes she could make the boutonniere for me while I waited. This was so unexpected and wonderful! It was perfect for my son and inexpensive. I will definitely go back, but I'll make sure I remember to order ahead if I...

The Flower Bin did an outstanding job on florals for my wedding in June 2022. They were extremely pleasant to work with and even told me I could make changes up to 30 days prior to the big day. I had showed photos from my Pinterest board of what I wanted everything to look like and they absolutely exceeded my expectations, everything looked even better than I could have imagined!!! Everyone raved about how gorgeous the flower arrangements were and I’m just so thankful that I chose to work with Flower Bin. VERY reasonable prices as well. I even asked for some extra flowers and greenery for my photographers detail shots and they brought a whole bunch of extras!! Thank you...