Bennington Potters — Local services in Bennington

Ordered 2 baking dishes in 2020. Noticed that one of them had what looked like crack lines in it but didn't really think too much about it. In December 2021 I made dinner in one of the dishes and when I put it on the table, it split. I emailed them & was told to send pictures & fill out a form. It took forever to get a response and when they finally did, they only offered me a 50% discount to get a replacement. Not sure why I had to pay for a replacement if the product was defective. Anyway, the replacement arrived and about 2 months later, I'm seeing crack lines in it, so I'm not using it. I don't think I should even bother emailing them because I know I'm either not going to get a response or they're not going to stand behind the product and I'll have to pay again for another dish, which I refuse to do. I'm not doing anything out of the ordinary with these baking dishes so I guess they're just poorly made and I'm stuck now and out the money for 2 dishes-one that I threw out and one that's defective. Very poor...

If you have been dreaming about owning Bennington pottery dishes, buy them. You will never get over it, so just do it. In 1972, I was 16, and my parents were moving us from my wonderful Maine home to Ohio. We made a stop at the Bennington factory because my mother had a dream. She bought service for 8 and some serving pieces. My sister and I were each allowed to pick out a bowl and a cup for ourselves. The dishes were used every day and eventually it was no longer a service for 8, but I got those beautiful serving pieces. Fast forward 50 years and I never got over those dishes. My husband arranged for the arrival of four boxes this morning, packed to survive a lunar landing. I am attaching pictures of the 51 year old baking and serving pieces, along with my new dishes and the mountain of packing materials. Bennington staff, you are amazing, and thank you for making my...

We placed a large order and had one flawed piece that had a large brown discoloration. We emailed the company politely requesting a replacement, and they replied telling us condescendingly that it was a "first quality piece" and "unique."

I filled out the claims form on their site and emailed it in. Six days went by with no reply. This morning I called the company and spoke with Lynn. All she did was read back the same email they had sent before and told me that was their response. I asked directly and she said that they refused to replace the piece.

I would therefore recommend against ordering from this company since they refuse to take any responsibility for poor...