Sales Unlimited — Local services in Berkeley Township

Before I proceed towards my rant I would HIGHLY recommend you check out New York City Glitz down by Roy Roger's. The young man who attended us there was SO NICE & really put all the effort towards helping my mom find a dress for a Sweet 16 coming up in May. So many cute dresses here & even my 7 year old noticed the difference in customer service.... top notch! 🤌🤍

Anyway, have you ever watched Pretty Woman? Did you see that one scene where Julia Robert's walks into the store to find herself some cute clothes when the sales lady(s) look at her funny because she's not their 'ideal' customer... and even worse when Julia then proceeds to ask the sales lady how much a certain dress costs and the sales lady very snobby says 'it's very expensive'.... and that they didn't carry anything for her and that she should just leave so she did. So Julia left all sad and belittled. Had a similar moment with my mom today at this store....

My mom, daughter, & I walked into this store today because my mom needs to find a wine colored dress for a Sweet 15. My mom proceeded to head towards the back of the store with my 7 year old daughter to look around to see what she could find. The lady at the front desk was already helping some customers out so my mom didn't really bother in asking for help. I stayed at the front of the shop. The lady proceeds to ask multiple times what my mom needed help with & I stepped in to tell her she's just looking for a dress. She rudely asked 'for what?' & in my head I obviously thought well for a special occasion duh... but I said politely for a Sweet 15. Mind you she's stills helping the other people out... long story short after she asked she ignored us completely. Didn't get anyone else to help us out or anything. I then walk towards the back where my mom was with my daughter & told her mom let's go because I feel like we're not welcomed here. My mom replied 'right?'

So we proceeded to head towards the front of the store & I was just commenting to my mom loudly 'Let's go, there's nothing nice enough for you in here anyway...' and left. BUT I would 1000% recommend not going here. Staff was just rude &...

BEWARE

DO NOT GO TO SALES UNLIMITED IN BAYVILLE -

The owner is a straight up THEIF. Myself and 5 other bridesmaids went there on Sunday. Our friend the bride liked a dress we had all tried on and we purchased. Later on that night she had a change of heart . She contacted the business on Facebook Sunday evening to let them know she had changed her mind and that we all wanted to cancel the order. She was told to contact Karen on Tuesday morning when they reopened. She did so and once she told Karen she didn’t want the dresses anymore Karen tried saying she would issue us a store credit and we could come back and try another dress. The bride stated that she rather have us have our money back because we were not sure when we can even all get together to go look at dresses again and wanted us all to have our money back. The owner Karen nastily said FINE but I’m charging a 15% fee . Well Karen you can not do that because we all have receipts where it does not say you get to randomly choose a fee to charge us none the less 15% on $260 . $39 your taking from 6 girls . Absolutely upsurd. Contacted the bank and because she is disputing it with this made up 15% fee that is not on the signed policy/receipt that I I have , it will take up to 45 days for me to get ALL of my money back . So now this owner is holding on to $260 of MY money plus 5 other girls. It’s completely unacceptable .Also I would like it to be noted before I wrote this review I contacted the owner one more time to see if she would do that right thing and give me my refund and she kept making up excuses saying oh well my husbands a lawyer and he said she can do this , and that she’s charging the fee because we were sized for all of 15 seconds / then she said it was because the credit card company was charging her . If you want to avoid headaches and HATING your experience of looking for dresses then don’t EVER step foot...

BUYERS BEWARE

This store lies and keeps your money! Sunday I went to this store with 5 other bridesmaids. My future sister in law liked a dress that we all tried on and ended up purchasing this dress. She had a change of heart and contacted the business to let them know we all wanted to cancel the order on Tuesday when the store had reopened. She told Karen (the owner) she didn’t want the dresses and needed to cancel. Karen nastily said FINE but I’m charging a 15% fee . A 15% fee for what? She is charging all the bridesmaids for measuring us! Which I will say legit took 2 seconds. When called out on this "MADE UP" fee she states it has been her policy for years. Mind you, it is NOT on the receipt that list her policy nor on her website anywhere! She also failed to mention it verbally until now since we cancelled the dresses! IF SHE HAD A MEASUREMENT FEE I WOULD'VE PAID $299 INSTEAD OF THE $260 which would've been the additional $39 (15%). The ONLY ADDITIONAL COST mentioned to all of us was the alterations fee of $75 if the dresses needed it! She refuses to give us the full refund! As a future bride myself and my mom needing to eventually purchase 2 dresses- one for my brother's wedding and eventually one for mine...never will we step foot back into this store to purchase anything nor would I recommend this shop to future mother in law along with...