T-Mobile Authorized Retailer — Local services in Berkeley Township

Recently, I visited this T-Mobile store looking to upgrade my phone. I have been a customer with T-Mobile for over 10 years, and I had been using the same T-Mobile G2 smartphone (released in 2010) for seven years: until my experience in this store. I was happily greeted by two employees, Jennifer and Mike, immediately after entering the store, and I explained my situation to them. They both took great care and spent plenty of time explaining the features and specifications of each phone I was interested in, telling me I could take all the time I needed to make a decision, and they even let me use one of their work computers to compare hardware specifications between the phone I had walked in with, and the prospective phones I was interested in buying. When I finally chose the phone I wanted to purchase (the Samsung Galaxy Note 8), I felt completely confident in my purchase, from all the help and information that Jennifer and Mike provided for me. While I was ringing up my purchase, another of the store's employees, Eli, came in, and suggested to me a pair of headphones that would go great with the phone I was purchasing. He did not try to hard-sell me, or push me towards buying the headphones in any way: he was simply kind and informative about the product, even sharing his own experiences with a similar model of headphone he was wearing at the time, and how much it helped him in his daily life. While Jennifer was ringing up my purchase, she took a look at my cellphone plan and its features, just to see if there were any changes to my cellphone plan that I might be interested in making to decrease my monthly cellphone bill. As it turns out, by switching my plan up just a little bit, Jennifer discovered a total of about $40 that I could be saving on my cellphone bill every single month! Please note that this case was specific to my cellphone bill; I do not intend any potential readers of this review to assume that they will be able to save as much money per month as Jennifer was able to help me with. What I am saying, is that you can rest assured that if it is at all /possible/ in any way for your monthly cellphone bill to be reduced, these employees will not ignore it and lie by omission to gouge a little extra money out of you: they will let you know of any potential savings on your monthly bill, and do everything in their power to get you those monthly savings.

I walked into this store with a crappy, seven-year-old, outdated smartphone that wasn't even supported by Google anymore... and only a short hour and thirty minutes later, I walked out with a brand new, amazing piece of technology in my pocket, fully set up (SIM card switched & activated, initial phone setup), free of charge by the employees, /and/ a significant savings on my monthly cellphone bill, all due to the selfless generosity and unbelievable kindness that I was shown by the great employees of this T-Mobile store. I have never left a Google Review before, but I was so moved by my experience with these employees, with Jennifer, Mike, and Eli, that I felt the need to let the world know that shopping for a new cellphone is not always the annoying burden you might walk into the store thinking it will be. The staff went above and beyond to make my experience at the store one to remember, and for that, I sincerely thank you all. THIS is how you run a business.

A+, 5 stars, 100 emoji (which I can now use, thanks to my brand-new phone!); I cannot praise this store enough for how happy I was when I walked out of that store. If you are a T-Mobile customer, and you need a new phone: no matter how far away you might live, THIS is where you should...

This T-Mobile store is absolutely horrific and provides terrible service. In September I upgraded my phone, originally had an iPhone X from last year, the thing worked absolutely perfect...... and I made the huge mistake of upgrading to an S version of an iPhone. It is literally the same exact model and I think I had better service and reliability on my original iPhone X versus the Xs. Anyways..... long story short, after receiving my new phone, I had to transfer all photos, contact info, every piece of info over to my new phone by myself, because the employees there didn’t know how to. The very next day, after doing a new iCloud setup, I handed in my old phone, to be sealed and returned to a warehouse, that way I wouldn’t continue to get charged for it. And here I am now 3+ months later, it is mid December, still getting charged for a phone that is no longer in my possession, and hasn’t been since the 3rd week in September. Not only are the people at this store clueless, they cannot find my lost phone at any warehouse, and the store manager here at the Bayville store is an absolute nightmare to work with. She even admitted to me that she let my phone sit on her desk for over 2 months because she didn’t know how to do returns. She shouldn’t even be an employee, let alone a store manager! I am so disgusted with this service that I am on the brink of changing carriers. I hope you can make this right in one form or another T-mobile!!! Smh 😔🤬🤦🏻‍♂️ From a highly grateful consumer and loyal T-Mobile fan, all the way to an unsatisfied customer. I am still at a...

I recently had an opportunity to work with an experienced, friendly, understanding and knowledgeable sales representative at the Bayville store. The individual’s name is Ashley. Who also happens to be the store manager. This sales associate took the time and allowed me time to ask questions and view the different options I would have. I am an indecisive person and she allowed me time to make a non rushed decision. Not only did she make the process an easy one. She also had compassion and provided superb customer service even after the purchase. I had a few concerns with my new phone and she was apply to reassure me that things will work out and not stress. Again I would recommend this store in Bayville for any of your phone needs. And you’ll have an extra good experience if you happen to get Ashley. If not, have no Fear. The other sales associates are...