Verizon — Local services in Bernards Township

I recently visited the Verizon store in my area, and I must say that my experience was nothing short of fantastic. From the moment I walked in, I was greeted by friendly and knowledgeable staff who were eager to assist me. Here's why I had such a positive experience:

Customer Service: The customer service at this Verizon store is top-notch. The staff went above and beyond to answer all my questions and provide me with detailed information about the various plans and devices available. They were patient and took the time to understand my needs, ensuring I left with the best solution for my requirements.

Product Knowledge: The employees at this store are well-informed about the latest smartphones, tablets, and accessories. They were able to guide me through the features of different devices, helping me make an informed decision about my purchase.

Wide Selection: The store had a wide selection of phones, tablets, and accessories to choose from. Whether you're looking for the latest flagship model or a budget-friendly option, they had something for everyone. Plus, they had a great range of cases, screen protectors, and other accessories to complement your device.

Efficiency: The staff at this Verizon store were efficient in handling the paperwork and setting up my new phone. I was in and out of the store in no time, which I really appreciated.

Clean and Organized: The store was clean and well-organized, making it easy to browse the products and compare different options without feeling overwhelmed.

COVID-19 Safety: In light of the ongoing pandemic, the store had safety measures in place, such as hand sanitizers and social distancing markers, to ensure the safety of both customers and staff.

Follow-Up: After my purchase, I received a follow-up call from the store to check if I was satisfied with my new device and if I had any further questions or concerns. This level of after-sales support was greatly appreciated.

In summary, my visit to the Verizon store was an outstanding experience. The combination of exceptional customer service, product knowledge, a wide selection of devices and accessories, and efficient service makes this store a top choice for anyone in need of telecommunications solutions. I'll definitely be returning for any future technology needs, and I highly recommend this Verizon...

Went in Sunday to buy a 5G home router. After the rep scanned a device to my account and I confirmed I wanted it, he checked with his manager—who told him to sell me a different one. They tried to undo the transaction but failed. I left with no router and wasted over an hour.

Now I’m getting messages saying I need to return a router I never received—or be charged $300. Called support, and they admitted it’s a system issue but haven’t fixed it. I still want the service, but they can’t sell me a new router because the system shows one is already active.

Disorganized and frustrating. Stay away. Update: I called 908-542-1600 trying to resolve the issue. Still...

I along with my husband have frequented this store over the years and Krevin has been so very helpful. He has helped us resolve any billing issues, helped with my elderly father’s phone, seamlessly transferred a new phone for my stepson, and recently helped me both upgrade my phone and transfer to my husband’s account. He patiently went through the process with me and besides how knowledgeable he is, it was wonderful to see how passionate he was about giving me an overview of the new iPhone (after being there for over an hour). I stopped in today and the person working with him is also very helpful and kind. What an asset...