Casual Designs Furniture — Local services in Bethany Beach

I've shopped at a lot of furniture stores in Delmarva, you name it, I've probably shopped there. Recently I used Casual Designs in Selbyville to furnish our beach home. I met with Anne S. and she was such a pleasant surprise to work with! She went above and beyond helping me to complete several rooms in my home. She asked about additional discounts when I inquired (which she got approved) since I had just missed a sale they had. There was one piece I was looking for, and they didn't have anything like what I described, but Anne didn't give up. She searched through catalogs and called on some of their suppliers, and then emailed me with what she found! She helped me design the rooms on paper to ensure everything I chose would fit, and she was SUPER patient when I was selecting fabrics and trims on the custom items. They have a huge selection of fabrics and colors. All in all, I waited a bit longer than expected for the furniture to come in, but when it did, she made sure they would deliver asap at my convenience since I waited a bit more than expected. If you want spectacular and personal customer service, as well as superior quality furniture, you should definitely check out Casual Designs!

Additionally... My aunt and uncle recently visited from NJ and loved two of my chairs so much that they wanted to order them for their home. We went to the OC store just to check it out (it's closer to my home than the DE store). I called Anne to see if she was working at the DE store, but she wasn't working at all that day. However she decided to come out to the OC store and help my aunt and uncle! She was there in no time and was able to show them everything they needed to see in the OC store! She then arranged to complete their purchase at the DE store(tax free). That is customer service! Now I get to see them again when they come to pick up their chairs! Thank you Casual...

BUYER BEWARE! The sales team will call out a cheerful hello when you walk in the door, which is nice. Browsing in the store is pleasant, as they have a lovely selection of coastal furnishings. BUT... that's where the niceties end. On March 9, 2019, my husband and I bought 6 pieces of furniture, paying over $7000.00 in full, up front on the day of selection. Two pieces we took off the showroom floor and brought home with us. The other 4 were custom ordered with the promise that we'd have them delivered by Memorial Weekend. "We deliver in 6 to 8 weeks", is what we were told, "Memorial Weekend is 11 weeks away, no problem!" After 5 weeks of no communication from the sales staff, I called for an update on our furniture. Staff assured me that our delivery goal would be met. 7 weeks went by, and then 8 weeks, and then 9 weeks, and still NO COMMUNICATION FROM THE SALES STAFF! After many phone calls by me, we had a delivery date of Friday, May 24th. Thank goodness, as guests were arriving the next day and we have no furniture to sit on or beds to sleep in. ONLY ONE PIECE OF FURNITURE WAS DELIVERED. WHAT?!?!! What a horrible customer service experience with this store. It is now mid JUNE and we still have not received the last 3 pieces of furniture. And here we are AGAIN, with NO CONTACT from the sales staff on the status of our order. Despicable, abhorrent, shameful. Management needs a bit of schooling on the art of...

Casual was able to work with me on this purchase and my issues below were resolved efficiently and amicably. Thank you Dianne!! I really wanted to love this place because their stuff is so cute and had planned to furnish my whole place at the beach. We found a marble table and four chairs that were on discount since it was a floor model. We carefully looked it over and under and just found some surfaces scratches that were not a big deal. It was delivered the following weekend and there was a hole on the far left side just under the rim and some scratches on the same side which were not there when we bought it. After 4 days waiting for a response, I texted the sales person who originally said I would get a call from the store manager but never did. Since we had already got rid of our old dining set, I called around and got an estimate to get the table repaired. Guy from Potomac said it may cost $200-$300 so I asked if they could drop price? They would not, said it was reduced. Then could not tell me when I would get my refund after they pick it up. So now have to drive back to OC (2nd time) so they can pick up and it will probably cost them more to pick it up then the reduction. Plus the inconvenience of my time. They have very cute furniture but watch the delivery - you may not get what you paid for. So disappointed. Next time to Johnny Janosik -...