Family Leisure — Local services in Birmingham

We went into the Birmingham Family Leisure this morning. The young salesman was very attentive, personable, kind and genuinely wanted to sell us a spa. My husband walked outside to retrieve his billfold to buy the spa while our salesman went over to speak to the owner/manager about delivery. We are currently under construction, building a new home on a nearby lake. The owner never came to say hello, to ask about the property or the build, NOTHING. But the salesman returned to tell us he was sorry but they wouldn’t be able to bring the spa “through our home”. We left and spoke to our builder, actually went and calculated the space, etc. We then returned to the store, spoke again to the same salesman, told him we wanted to give them another chance. He spoke to the owner who never looked up from whatever he was doing and we could hear him telling him he didn’t think it was a good idea. I walked over and told him, “I don’t think you want to sell us a spa.” He simply said, I don’t want to damage your new home. I can respect that, but he never introduced himself, he never asked about our space, he never looked at the pictures I had shared with the salesman. He did NOTHING to accommodate the sale. I will NEVER return. They have great products in the store and they would have potentially sold us many things, but the owner sure needs to find a personality. We like to buy from people who WANT our business, not someone who is closed-minded and too bothered to meet and greet his customers! We will not...

My husband and I bought an above ground pool approximately 3 years ago. The first install was littered with used parts, trash let on my property as well as poor installation. I called them back 3 months after the install because the liner of the pool had what can only be described as large indentions or holes at the site where the buttresses are located. They came back out several months later only to say they were completely out of the liner for my pool and it would be the following year before they had anymore. I waited 5 months and they brought another liner but it did the same thing. The installer told me it was a bad liner. The same thing happened again but now they are telling me that the indention as well as the large crease that is in the bottom of the liner is normal and they are no longer coming out to even inspect the pool to make sure its ok. I would not recommend this company to anyone. The service, product and treatment of customers is awful. I wish I had a dollar for every time the installers either left something unplugged, walked away while the pool had a leak only to be called back to repair it or left discarded materials on my property. I would be a wealthy person if I had that dollar for every mistake they made. Stay...

I won't be buying from Family Leisure anymore. The customer must know Everything before going in. And you will be blamed if anything goes wrong. Don't trust the sales reps. We bought a pool table 4 years ago (2020). Told them we had never owned one before and were building the room for it to go in. We were not told of the minimum size room required and now we have to use small poles to play pool on two sides and it isn't fun. This year (May 2024), we go to buy a hot tub to replace the old one we had. Haven't used it once because it keeps throwing up codes and stops the circulation. We were not told to have a minimum of 60 amp breaker. Our old one used the 50 amp breaker just fine. Called twice and was told I wasn't cleaning my filters properly. Keep in mind, we have never used it since it was installed. That it was my fault for the issues. After loosing my cool, they agreed to send someone out to look at it. He advised to increase the breaker box to 60 amp and call if I have any more issues. I shouldn't have to lose my cool to get assistance. Turns out, it Was Not my fault. No apology. Not expected from this company. Hopefully, we can use the...