First, I almost feel reluctant to share my review because I’m scared I won’t be able to get Berry (our golden doodle) booked when needed. Five stars across the board! The customer service we received was stellar! Reagan was extremely friendly and communicated with us perfectly, even going so far as to call mid appointment to ask a question concerning Berry’s grooming. Bre did an excellent job grooming our boy! We had home shaved him because he had become matted and botched it for sure. Bre polished him up like a show dog! And rather than shave him to the skin she took her time to keep as much character and hair as she could for him. So much better than we expected honestly. I’m sad I did not catch the other groomers name because even she paid attention to Berry and us! The facility is open and inviting. I loved seeing Berry looking out the window waiting on us rather than in some back room in a cage. The price is the best I’ve seen, so that’s a bonus as well. We thought we couldn’t be happier and then they gave us a picture of Berry after. Amazing! This is our place for all of Berry’s grooming needs from this day forward! Keep up the awesome, positive...
Read moreEdit: i got a call from the manager of the bath barn 24 hours later, without me prompting them, and they made it right. We've always had great care there but yesterday was definitely not great and I'm glad they stepped up and took accountability.
We usually have great experiences with grooming here but unfortunately today we did not. I made an appointment for 8 am over 2 months ago and no one showed up to do my dogs nail trim, even after confirming my 8 am appointment yesterday. Eventually they grabbed another store employee, who I'm assuming may have at one time worked in the bath barn? Either way, they had to pull someone from another department to come do my dogs nail trim and it was a very traumatic experience. Considering the circumstances, the employees that did his nail trim did a great job, however the entire experience was unusual and not enjoyable. I am not sure if we will be...
Read moreI had an appointment to get my front end alignment,I watched the 2 mechanics troubleshoot and the I see the mechanic get a long pry bar and a huge hammer and started beating on my new moog upper control arm,after a few minutes the same mechanic told me that I needed a cam and caster kit,so I bought a kit online from moog,my kit came in and they said they only use there product and I needed to set up another appointment .I couldn't wait because I need my truck so I had belle tire do the job for the same price..belle tire said that none of the bolts was even tightened and was missing a nut off of the other one.never again will I take my truck to them to touch....i could have been killed or had killed someone driving my truck not knowing they did shotty work!!!!!!so plz do not...
Read more