Ashley Store — Local services in Blacksburg

Update: The store made it right. New bases were delivered today 10/31. The day after leaving this review the store called me, acknowledged the mistake, and let me know they would fix it. I expected more of a fight. There was no fight at all. Way to go Ashley. At least our local store didn't live up to the online drama about how bad their service can be.

Tempur-Pedic buyer beware - you can order many of the Tempur-Pedic mattresses and bases directly from the manufacturer for a lesser cost and the manufacturer offers a better guarantee on them.

The Tempur-Pedic bed and base we purchased during the stores Columbus Day Sales were delivered today. The base was not the model expected. They have a good, better, and best model of the adjustable bases. In store we had asked for the better model which had a much quieter motor. We received the good model that makes a lot of noise. I am going in tomorrow to give them a...

Absolutely terrible customer service. We got the worst mattress from here that cost $1000. Within the first month of having it, it sagged and formed several deep holes and has given both me and my husband terrible back pain. We now sleep in our guest bedroom while we’re waiting for Ashley to replace the mattress. We have tried for the last 6 months to return and exchange it for another mattress. We finally had someone come to our house 2 months ago to confirm it was deformed and file a claim. Ashley has now pushed back and tried everything to make it so we cannot return it. My time is worth a lot and my husband and I have spent several hours on calls, texts, emails trying to get a warranty. We finally heard today that they won’t refund us after stringing us along saying they would for the past 6 months. I will never...

What a fantastic experience! I was excited and nervous going in as I had already been to one store and was not thrilled with my experience. Also, it was my first time buying a brand new piece of furniture! With in moments it was clear I wanted to buy a couch at this store becuse not only is their stuff great quality and they have a range of prices, they were so patient and personable. My fiancé and I arrived an hour before closing hoping to see something and think about over the weekend. But our sales women Jennifer made it so easy. She really listened and was very informative. They stayed open a little bit longer as we decided and seemed more then happy to help. Beautiful store, great selection, and warm staff. Made my experience fantastic! There is definitely something for everyone...