T-Mobile — Local services in Blaine

I recently had an incredibly frustrating and disappointing experience with T-Mobile's home internet service that left me questioning the integrity of the company and its representatives. The ordeal began when I visited the T-Mobile store in Blaine, MN, to inquire about their home internet service. Little did I know that this visit would set off a chain of events leading to fraudulent activity on my account and a months-long struggle for resolution.

During my visit to the store, the representative assured me that my address was ideal for T-Mobile's home internet service. Trusting their expertise, I proceeded with the purchase, only to encounter numerous issues with the internet speed and connectivity shortly after installation.

Despite my numerous calls to the customer service line, the only solution offered was to refresh my service, providing a temporary fix to the recurring problem. Frustrated with the ongoing issues, I was eventually advised to replace the internet box. Even with the new box displaying four bars, the internet continued to run slow.

In my pursuit of a resolution, I spoke with a senior engineer who made a shocking discovery. My home address and the internet address were not the same, and my actual home address was not approved for T-Mobile's home internet service. The senior engineer was perplexed as to why the store representative had used the address of the Blaine store instead of my residential address. This revelation raised serious concerns about fraudulent activity on the part of the store representative, who seemingly manipulated the information to secure a sale.

Armed with this information, I contacted T-Mobile's customer service, expecting a swift and satisfactory resolution. Unfortunately, what followed was a nightmarish experience of broken promises, disrespectful remarks, and unfulfilled commitments. Despite speaking with approximately 10 representatives over the course of several months, the issue remained unresolved.

The lack of empathy from T-Mobile's customer service representatives was disheartening. Instead of acknowledging the gravity of the situation, I encountered dismissive attitudes and disrespectful remarks. The promises made to rectify the fraudulent activity and address the ongoing internet issues were never fulfilled, leaving me with a sense of betrayal and frustration.

In conclusion, my experience with T-Mobile's home internet service has been nothing short of a disaster. From the fraudulent activity that marred the initial purchase to the abysmal customer service, T-Mobile has failed to uphold the standards one would expect from a reputable telecommunications company. As a consumer, I caution others to exercise extreme caution when considering T-Mobile for home internet services, and I hope that my ordeal serves as a warning to those seeking reliable and ethical...

I hate to leave a 1-star review because the customer service at this store was good, but unfortunately T-Mobile as a whole including the call center during g my experience was horrible. I was told by the store that none of my services would increase when I changed plans, and instead my Digits line increased by $20. No problem, mistakes happen. But then dealing with T-Mobile customer service at the 800 number to get this corrected was TERRIBLE at best. I wanted digits cancelled, that’s all. 14 sales jobs later to try to get me to keep it, three chats, three calls, and talking to a call center supervisor in India who would not tell me his rep ID number or any other info that could trace back to him, I am here waiting on a 60 minute wait call to get one tiny service removed from my line. (Answered and now he is trying to sell me a promotion, and I have been on the phone another 30 minutes so far: all I asked for was 1) cancel digits, 2) refund my last month. Now I’m on home again…will see if TMobile cancels. It is probably a call center metric on how many clients they prevented from cancelling a service. I have 4 other lines, I just wanted one cancelled. OK now the rep is back and saying that I need to listen to a business plan suggestion before he will allow me to cancel. A supervisor already told this rep to cancel digits am told me it is very easy.). Sorry Blaine TMobile - larger TMobile is doing your franchise/location a HUGE disservice. Now the rep is telling me he is not allowed to cancel any line on my account. Don’t deal with TMobile and the gameplay… call the BBB and Attorney General if they play games… the State of Missouri Attorney General sued another cell provider over this same dishonest sales tactic and after 1000 or so complaints the state of Missouri sued. It has literally been 3 hours an my $1 digits line is STIlL not cancelled. The rep told me that he is not allowed to cancel any line without forwarding a sales pitch and only a supervisor can do the cancel (a supervisor was the one who forwarded me to this rep telling me he would cancel.). Hour 3: they took my phone number and told me a supervisor would call me, even though I told him I did not ask for...

Today, May 21 st, I formally decided to quit T-Mobile after being a loyal customer for 17 years. Here is the reason. I upgraded my phone on May 8th, 2022 by buying a brand new Samsung Galaxy S22 for full price without any discount. After I used it for 11 days which was May 19th, 2022, Samsung couldnt get phone call and couldnt receive text message most of the time. I went to T-mobile store on May 19, 2022 for fixing the issue, the first t-mobile tried but coulndt fix the issue, then when I say return, they asked me to go to Tmobile store where I bought the phone. then I went there, and they said it is the CIM card issue replaced the CIM card as the first T-Mobile did.and said it will be okay. Today May 21, after 2 days I replaced the CIM card, but the phone has exact same issue, I went to T-Mobile again, and today they said, phone is not working because of i-message issue. I told them, this is my 3rd time to come to T mobile store for fixing the brand new phone issue, but they didnt acknowledge the existing problem. When I request return, finally they charged me 70 dollars fee. i bought the new phone for full price, after doesnot work, i went to 2 times, they couldnt fix the issue, when i went to 3 rd time, they excused another new issue, and when i request to return, they charged me 70 dollars. This is my experience. Our country defenetely going to the wrong direction. Even your lawful right was abused, you cant say anything. They are very aggressive, I am scared to say something further, I dont know what happen if I argue to protect my right as a consumer. Finally, I paid 70 dollars for returning a defected phone. This is our...