Perfect Trading Co. — Local services in Bloomfield Township

Very poor customer service. My first and last visit. When I arrived it was a bit chaotic. I waited for about 10 minutes without being acknowledged, so finally I asked if someone could help me. After finally being waited on, the owner informed me that their internet/ Wi-Fi service was bad. He told me to go outside and send him an email with my T-shirt image attached and not come back into the store until I was told to do so after he received my email. It was his demeaning an very disrespectful tone of voice where others around me started to snicker and I felt embarrassed. I stood outside and watched him assist other customers, not really certain when he or if he would call me back into the store. Feeling rather stupid, I went back into the store and was scolded by the owner for not waiting until he asked me to re-enter the store again. As an African American customer being told to leave a store and not re-enter until told to do so, I didn't know what to think about the situation. The owner sets a poor example for his employees. The store lacks in customer service, definitely not a warm and welcoming environment for customers. Get better Internet service so that you don't have to ask your customers to stand out-side. So very...

I’ve been a loyal customer of this shop for years and have always appreciated their fast turnaround time. I usually bring in my own products—though I have to pay a premium for that—because their in-store selection is limited, expensive, and honestly not great quality.

That said, my experience with the owner recently was disappointing. I brought in four shirts, each needing different wording. After spending a few minutes confirming the text, I wasn’t even given five minutes to choose a font before being rushed and spoken to impatiently. It felt dismissive and disrespectful—especially after being a longtime client.

Also worth noting: If you choose to use this place, make sure you’re dressed well. I’ve noticed a clear difference in how I’m treated when I show up right from the gym vs. when I come after work looking more polished. It’s not a good feeling to realize you’re treated based on appearance, especially by the staff up front.

I believe in supporting local businesses, but that has to go both ways. After this last visit, I won’t...

I had a fantastic experience with Perfect Trading Co's embroidery service. We brought in eight Tommy Bahama silk button-up shirts for a bachelor party, and Brian exceeded our expectations. Not only was he incredibly fast, completing our order in just one day, but the quality of the embroidery was outstanding. The pricing was reasonable and fair for what was provided. The shirts turned out beautifully, and the designs are cute and eye-catching. They are sure to be a hit at the bachelor party. We are going on a deep-sea fishing charter in Florida, and will have eight guys all matching in these tropical shirts. I wholeheartedly recommend Perfect Trading Co, for anyone in need of embroidery services or looking to purchase items for...