Best Buy — Local services in Bloomington

Let me start this off by saying that I have been shopping at Best Buy for years and have spent thousands of dollars there. My experience at the Bloomington Indiana store today was disrespectful and completely unacceptable. I went into the store to look at some items like I have many times before with no problems but as I was walking around I noticed that an employee in an electric wheelchair was following me to every isle I went to and stopping to watch me. To make sure I was not making this up in my head I tested my theory by walking to the other side of the store and sure enough he followed and stopped. I approached him and asked if he was going to follow me to every isle I went to and he said nothing so I went about my business. Sure enough he kept following me! I am a bi-racial Caucasian and African American male so I am used to some profiling but this went beyond that. Since I could not shop in peace and my frustration was building I decided to talk to the manager and air my complaint. after waiting a couple minutes he approached and I informed him of my situation to which he replied with no concern for my feelings of disrespect that they have the right to be anywhere in the store they please! Really, I replied that I understand they have that right but to follow to every isle and watch my every move was disrespectful. To which he replied, did the employee say anything to you. No he just went to every isle I went to and starred at me. To which he replied, if we had a problem with you we would have said something to you and I would have been on the floor to confront you. At this point I am beyond frustrated, can this manager not see that the actions his employee took to profile me were wrong and that is no way to treat a loyal customer. Towards the end of the conversation I was so upset that I could barely think and may have used a couple of curse words during my statement, not at the manager but to describe the situation. This is when the manager decided that he would try to turn me into the bad guy who was in the wrong and said that since I was cursing he was done and walked away from me. I called customer service to the complaints department which transferred me to a call center in India where they said they would forward my complaint and I should hear back at some point. This situation truly disgusts me, I am used to being profiled to some point but to have this blatant of a display was disheartening to say the least and then to have the manager of the store show no compassion at all and basically say that it was the correct thing to do I don't even have the words to describe how that makes me feel. Not that it matters what I do, this kind of treatment is wrong, I am a nurse who spent 8yrs in the military as a Navy Corpsman. No person deserves this kind...

Since you made changes and didn't keep us grandfathered in to the old total tech membership benefits, it's worthless to me now. We couldn't get Geek Squad to come out, even if we paid extra. The Geek Squad staff and management at your Bloomington IN store are severely immature and rude. They do not appear to care about customers, so it's easy to assume Best Buy doesn't either. We've spent $10-20k for our home and businesses with Best Buy in 2 yrs. When I called in on the Total Tech line for an appt to come to our business to fix a printer I bought from you, you said there were no appts available, and no availability in the future. Weirdest call center response I've ever heard. If you don't have enough Geek Squad staff to send someone out just say that, don't beat around the bush and say you have no availability ever, when we paid extra for these services. At least be honest and let people know the truth, whatever that may be. At one point I tried to call the store in Bloomington several months ago and the automated message said that they don't accept phone calls, that's almost unheard of. What about elderly who needs to find out if you have something before driving there to get it? What about any hint of customer service if you can't walk into a store? So after all of that I gave up on an in home/office appt and bought a new printer. Recently I took a computer in to the store for repair. I tried to pick it up 3 diff. times, and was not acknowledged by staff at the counter at all. When I did ask if there is a quick way to pick up a computer that's done, the two young men said I had to wait until they were done fixing all of the computers for the customers in front of them, which is absolutely absurd, as that could take hours. People are very busy keeping up with work and life these days so if an appt is required for pick up they need to verbally state that before the customer leaves it with you. Or better yet, build walls to close off the Geek Squad area with a sign that states by appt only. Or hire more staff to help people, we have a city full of electronically intelligent students! I'm cancelling our TotalTech membership, cancelling all of our warranty extensions on our equipment that we're paying for monthly, and will be elsewhere for all electronics and related purchases going forward. This Best Buy isn't going to survive, just like all of the other Best Buys that shut down years ago. Only things keeping you alive is your location, and the few staff you have that act like they care and try to help, but unfortunately those few staff members aren't in your Geek Squad dept. and they and your current manager have completely turned me off to Best...

Best Buy's customer service seems to be hit or miss. It seems to be related to what time of day you come in. I came in there looking for a tablet. I ended up talking to a guy from apple who talked me into an Ipad out of my price range. He didn't even mention that there were samsung tablets - which happened to be tablet for me.

I had some questions about which samsung tablet I should get, but the samsung experts were not very helpful. I came in twice and the expert was gone both times. When I got her on the third time she answered all of my questions, but I later learned that she had answered one of my questions wrong.

I also went into bestbuy to get my phone replaced. They could not replace it but the guy there said he could upgrade my basic phone to a smart phone. I was going to have to pay 50$ to get a new phone either way, so I decided to upgrade to a smart phone which was on sale for 50$.

But- he says, you would probably like better insurance that covers a smart phone - I said yes I would. He said that the difference would only be 4 dollars. I said okay.

But this insurance will still cost me 150$ to replace my phone if something happens to it. So I should get a good case, that will only cost me 60$. I said Ok, that sounds like a good idea.

But, he says, this case will not protect from cracks on the screen. A screen protector will only cost you 20$. I say, well this is still less than 150$ to replace the phone so OK.

Then, he says, I will need data. I can get data for only 20$ a month, but it would be better to go with the 30$ a month plan because it will provide 3 gbs instead of 300 mgb. I say, this is a good deal, OK.

Then we check out. He mentions that there is also a 36$ one time upgrade fee. I say, this smartphone is pretty cool, OK.

I came in there with a 50$ budget. I leave with a 150$ phone and a 36$ more expensive monthly bill on a two year contract.

And then my mother hears about this cool 50$ smart phone deal, she calls about it. Turns out the guy wasn't allowed to upgrade my plan without my mother being there since she was the family plan holder.

Opps.

My mother gets her new...