Per Mar Security Services — Local services in Bloomington

We've been a customer of Floyd's for over a decade and had a recent experience which is resulting in our decision to end that relationship and switch to another provider.

We had a brand new lock installed and wanted it keyed to our existing keys. The install went fine, however, it's apparent that the tech did not actually test the lock before he left. Once we realized our keys didn't actually work in the lock, we called to have the tech come back to fix the install. This time he actually tested it and it now works. He also mentioned the visit should be covered under warranty, which didn't make a lot of sense to us... it seemed like it was definitely an error with the install as 1) it didn't work when he installed it, and 2) it worked after he came out and made an adjustment. Therefore, clearly an issue with the install.

Well, we were surprised to see a charge on our account for $155 which I immediately thought was a simple mistake. I called Per Mar/Floyd. After being put on hold twice and having to explain the situation twice, I was finally connected with the sales person (not sure why I was connected with him and not customer support) and he insisted the charge was correct as our keys are "old" and are the reason the lock didn't work properly. This makes ZERO sense as although our keys are 10 years old, they have hardly been used at all and have NO wear on them whatsoever (our property is our residence and we enter/exit primarily through the garage door). Despite me repeating this over and over, and despite my repeated reminders to him that the tech fixed the locks so they work (which to me makes it quite clear it was an install issue), he stood by his claim that our keys are "faulty" and will need to be replaced before any other work would be allowed to be performed on our locks. This sounded to me like a desperate attempt to charge us more. After several discussions with Per Mar customer service, they seemed to never really understand my viewpoint and although they didn't end up charging the $155, they told me they put a note on our account that they would not do any work on our locks until we replaced our like-new 10 year old keys. Makes no sense. The saleperson also made a strange comment about future work on our property that made be think he was evaluating if he'd get any more revenue from us (he was thinking out loud when he shouldn't have).

Another issue relates to the install of a simplex lock on one of our doors in our outbuilding. It was installed in a manner that is almost comically not secure. The gap between the door and the strike plate is so large, any number of tools could be inserted into the door to slide the latch open. We noticed this long after the install (the building has been under construction); you would think a security company would say something about this to us to help remedy the situation. But I think they would likely only come back with a statement of "we're not carpenters", so it's MY problem, not theirs.

Yet another issue is that we had some new Honeywell sensors installed which also required a 2nd visit to fix (no charge to dispute in this case, thankfully). We also now realize that the tech somehow screwed up the labels to several of our sensors. Not really that big a deal but shows a lack of competence that makes us nervous. We take our security seriously and expect our security provider to be extremely thorough. The tech sent was not the original tech who installed the system 10 years ago who was VERY thorough and VERY particular about everything in the install. The new guy was young and seemed to be in a hurry.

In the end we feel our security is something that requires more care than Per Mar/Floyd seems willing to provide. Since Per Mar took over Floyd a few years ago, we've seen a definite drop in the quality of customer service and more importantly their competence. The lock situation was the straw that broke the...

Absolutely god awful customer service with horrible attitudes. Recently had a security system installed a couple months ago and am already having issues. I live alone and pretty much never use my downstairs sliding door. This week ive been living downstairs as I am having work done upstairs on my home. I opened and closed my sliding door for the first time since having a sensor put on it to let my dogs out and I keep getting a "tamper" alert. Literally all i did was open and close my door and now I have alarms going off and the security team calling me. I've tried several times to clear the tamper alert, but it won't go away. This is not something I feel I should have to pay the $79 trip fee for and when asking customer service about this they couldn't tell me. I was told "just like a car we need to see it before we can tell you". The customer service rep was impossible to talk to as she was incredibly rude and kept talking over me. She even had the audacity to say "i feel the prior rep already answered your question" when i replied with "she didnt thats why she sent me to you" she just doubled down and said "well i feel she did". This woman was literally arguing with me over facts about a call she wasnt even on. All that mattered was that she "felt" my question was answered. I literally ended up ending the call and had to call the original sales person to get my question answered. What kind of garabe customer service is this? These guys make comcast look like customer service gods. All in all even if something is installed wrong to the point where opening and closing the door once causes this much of an issue you may still have to pay an absurd trip fee which I wouldn't even be able to find out until they are already here. During the entire conversation it felt like the customer service rep was trying to put the blame on me which is more frustrating than anything. I thought these people were here to help, but guess not. I ABSOLUTELY REGRET installing security services from here. Also be cautious when signing the contract as you will be agreeing to stay with these guys for 3 years regardless of issues. Go with ADT. My friend has them for over 7 years with no issues and I am planning to switch to them once my...

Our security story began with northern alarm then purchased by Lloyd security sold to transAlarm who was purchased by ParMar. We stuck it out with all of these companies. Jim Udlinek was with Lloyd and knew our system. Under ParMar we wanted to upgrade our cameras to assist us in better defining images. Jim came out with technicians to what I thought would be confirm that the upgraded equipment would work for us. Installed these new upgraded cameras in 7/2022 to the tune of $6900. By January we were having trouble with all the cameras on one building connecting and distorted views on the other cameras. Support calls were unable to resolve our issues and February of 2022 we lost camera 2. Meetings, emails and many tech visits have not resolved this issue as of 11/2023 . When asked for a definitive plan of action to get that camera back up and running I have been met with radio silence from Jim and his staff. They have no answers. When I asked if wiring needed to be upgraded they indicated they were coming up with a plan and would be in touch which they have not been in over 7 months now. I am out all that extra money for the upgrades with no solutions. Not even a direct reply that they can’t or won’t help. A refund would be nice since the upgrades were clearly not warranted or supported at our facility and our concerns began under the one year warranty period. Horrible customer service at best. Stay away and go someplace where they understand what they’re selling and installing. We are considering legal action at this point. So many visits before the install should have indicated wiring would not support the...