Red Wing - Bloomington, MN — Local services in Bloomington

I visited this store on a Saturday afternoon to look into purchasing a pair of heritage boots. I was a little surprised to be the only customer in the store when I walked in. When I asked about trying on a pair of Iron Rangers I was told that they only carried one color (which didn't happen to be the color I was looking for), but I figured that I had made the trek to the store, so I should try on a pair and figure out my sizing anyways. I didn't think it would be wasting anybody's time, since I assumed he was being paid to work there, and there were no other people in the store.

The man behind the counter told me that he'd just sold the display model of the IRs and just walked off to the back. He came out and I figured he might have brought a pair for me to try on, but he just laced up a new display boot and told me about how the owner of his store doesn't like to carry the heritage boots. OK, cool, but since they had some in stock, I asked if I could try it on anyways. He just kind of looked at me and said that the Hopkins store (13 miles away) was a corporate store and carried more of the heritage line. So I asked if he was saying I should go to the Hopkins store to try a pair on, and he said yep, and then continued on talking about how the owner doesn't like the heritage line.

He followed me out the door when I left, commented about the nice weather, then went and had a smoke in his car.

I was pretty confused by this experience, since I'd previously heard nothing but good things about Red Wing Shoes. I ended up leaving with the feeling that I had rudely disturbed somebody's peace and quiet with my inane questions about shoes. It was certainly one of the weirder retail interactions I've had.

I did opt to drive to the Hopkins store and there were more customers, and still only one employee, but he was excellent. He greeted me and helped me try on a few pairs of boots. That's all I was...

I've been a big Red Wing fan for many years. I have a pair or two that have lasted the test of time, and still going strong. Additionally, I've experienced great customer service. I've really only had good things to say about Redwing shoes.

Last year, I needed new hiking boots. I was unhappy with my Merrills (which broke down after a couple years) and I decided to switch to Redwing. I purchased a nice pair of Irish Setter hiker-style boots, thinking I won't have to worry about hiking boots for years and years. They didn't receive a ton of wear-time; but, in less than a year (which the employee confirmed on the computer), my boots had popped stitches in at least three different spots. I asked the young man working if there was a way to fix them or if he could help me out. I was told to find another store that does shoe repair because my boots were out of warranty and he couldn't help me... Less than a year of limited use...

I would like to add that I contacted Red Wing Corporate after writing this review. They informed me that my boots did indeed have a year warranty. Because this store wouldn't cooperate, corporate sent me a replacement pair of boots. Red Wing has won back my favor; however, I will not spend my hard-earned money at the Bloomington...

I entered Red Wing Shoes dreading having to purchase a set of boots. I've only ever bought footwear at places like Walmart or Payless, so when I received a voucher towards a set of boots I decided to give a higher tier company a try.

I was greeted by Tom quickly after entering, and after I showed him my voucher he invited me to look over what was on display while he set the paperwork up.

He asked me about my shoe size and noted that I looked like I might have a wider foot which he was correct. That's always been the biggest hurdle!

He then said he had a pair in mind that he wanted me to try. He measured my foot and I found that I was a little smaller in practical application (never had a measurement done before, always went with what felt "okay") and then I tried the boot he had mentioned.

I have never felt a boot that fit so well before. This wasn't just "okay" - this was FANTASTIC! After settling with Tom I was thanked, and Tom made a process I had initially dreaded (as I expected to be up sold and pressured into something I may not want) something that was quick, painless and I left feeling confident about my purchase.

I will be recommending this location to everyone I know in my field, as good boots and professional knowledge are...