This Is It Furniture -Bloomington — Local services in Bloomington

Horrible experience with them and I will NEVER shop with them again. The lack of communication throughout this entire process has been tiring, stressful, and above all, inconsiderate on their behalf.

I placed an order for a bedroom set on April 19th, that following week my significant other had to contact them only for them to tell him that the bedroom set was on back order and that it would not be there until May 14th ALMOST A month out!! We decided to wait it out and accept the fact that it would not be delivered with the rest of our furniture. Fast forward to my sectional being delivered on April 27th. There were wears and tears in it and the delivery guy told us “don’t worry, we’ll get you another one”. Update, it is now May 20th and I have yet to receive my new sectional.

Let’s move on to the next issue. May 14th comes and I am now looking forward to receiving my bedroom set. Keep in mind, I have not received no form of communication on this business behalf regarding my bedroom set so I’m assuming that everything is still going to go as planned. I wait and wait, and finally decide to call them for them to tell me my bedroom set has been pushed back AGAIN and the new date is June 4th.. Woooowwww!!! Really this is it furniture? Why is it that again I am having to contact you all regarding my order on the day it’s suppose to be delivered to me?? So at this point, I was livid and the owner offered me a refund. No apology, but a refund. Really sad.

The owner then contacts me later in the evening stating another store has our bedroom set and they would be willing to sell it to us. He stated the set would be there on May 20th. I agreed to still do business with them, despite everything that transpired.

Here we are on May 20th. Me and my partner have been calling this since this morning , no answer. I even stopped in on my lunch break and asked if my bedroom set had been delivered and one of the workers rudely told me “we’ll contact you when it comes”. I politely said thank you, and left the establishment. At 5pm today, my partner called the store 5 times, no answer. He decided to visit the location and inquired about the order that was promised to be here on today, May 20th. Unfortunately he was told that the set did not come in and the store that they were receiving the bedroom set from told them to not pick up the order..hmmmm🤔 if this did happen, why weren’t we contacted? QTNA .. and then another one of the workers proceeded to say “oh I see you’ve been calling, however we’ve been busy unloading the truck”. Wow, your establish is that busy that you could not pick up the phone to communicate with a customer about their order.

I cannot stress the amount of turmoil this company has caused me and my partner. I advise anyone who is looking for furniture to stay away from this business as they clearly do not care to properly communicate with customers, are rude, timeless, and unprofessional.....

I recently went in to purchase a new couch and love seat set with this company where I have been shopping for years never had a problem I have always recommended people to go here and shop . Just recently I went in and for a couch and love seat set because I side the store was barely anything to choose from Dave showed me a catalog where he mention was his warehouse house I found a set that I liked which was 399 for the love seat and 399 for the couch, had a delivery company pick up my set Get them the couches are not the same a the ones I picked in the catalog literally no offense but theses couches could go in a play house they look like they were made for little people. I called Dave and told him that they were not the right ones and could I get another set he tells me there is nothing he can do he bought them from another company and once you pay the money that’s it , then tried to tell me that they let people kno when you do a special order they might not be what you want.. I’m like special order this is pose to be from your warehouse you said how is it special when you got 3 couch set in the store. On the receipt it says refund on furniture only, I’m really at a lost for words he laughed and didn’t do nothing to accommodate me.. I work hard for my money and I don’t have 800 dollars to just throw away I gave adult kids I don’t get taxes so this is truly heart breaking to me I would not recommend no one to ever go back I seen the same couch and love seat on Ashley furniture for same price and it’s a totally different couch then what they gave to me. Please don’t waste time shopping with him spend your money else where.. look at these pictures first pic is in there catalog z2nd pic is my 2 year old granddaughter and look where the arm of the couch is next to her and to me it’s at my knees and the legs where put on that love seat...

Highly Recommend!! This Is It Furniture on W. Market!! I walked in the door and was immediately greeted. I told Corey I was looking for a mattress. Another customer was just leaving and she said you are in the right place, these guys will help you! I was off to a great start! They sell Ashley furniture and BEMCO mattresses which stands for Best Ever Mattress Company made right out of Springfield. The materials are USA sourced and everything is aired out once they get it in so your mattress does not smell when it comes. They are handmade by the guys/gals that work in the factory. We wanted to view more selection than what the guys had in town and we went to the BEMCO warehouse in Springfield. We viewed and laid on every mattress in our selection of comfort. The guys gave us a great price at This Is It! Lower than the factory suggested price! It only took a few days to get it in. Best yet, we had it made two-sided so it is flip-able for only a small fee!!! We mostly dealt with Corey but both him and Kiery are really great! They even had Matt the mattress rep call me to discuss options! They offered delivery and Corey himself delivered along with another big strong guy and they made easy work of removing our old mattress and bringing the new one. We live out of town so this was really a big help to us! We had brought in our old mattress, and let me tell you, it was a pain because it was so heavy, so we were so thankful to them for delivering and removing! Have slept on the new one a couple weeks now and absolutely loving it!!!!!!!!!! If you are in the market for a new mattress or furniture definitely check out these guys at This Is It Furniture! The customer service, product, communication ⭐⭐⭐⭐⭐ They go above...