Amber was phenomenal! I was looking for a specific Christmas gift everywhere, originally and unfortunately, I ordered it from a big retailer. They promised 2-3 day shipping with an additional upcharge. LUCKILY I found Ivory and Burch, I called up and Amber answered and let me know if I placed the order this morning she would get it in today's mail and will arrive by Christmas for the standard shipping rate. Phenomenal customer service, she even offered to gift wrap it for me for free!! I could not be more excited to have found Ivory & Birch and will be purchasing from them in the future! I am so happy to be in the process of cancelling my order with the big retailer and to be giving my business to...
Read moreI have enjoyed shopping with ivory & birch for several years now, both in person and online! Originally, I fell in love with the Youngstown-specific merchandise, purchasing both for myself and as gifts. I have loved shopping for beautiful and unique children's clothes and gifts for my nieces and nephews as well as home items and greeting cards. I appreciate the carefully curated selection of merchandise; Deloran and her team always acquire an awesome mix of both trendy and classic items for every season of the year. Amazon has its place, but you will never get that specific fun vibe shopping with a bot! Thank you for the joy...
Read moreI had a wonderful experience today. I am somewhat new to the area and I brought my 1 year old in with me to look at their Jellycat and kids selection. My boy can be a little rambunctious sometimes and wants to play with anything he can get his hands on, so it can be a bit overwhelming. The employees were so sweet, patient, and helpful. I honestly can’t think of a better experience I’ve had and I greatly appreciate their kindness towards both of us. I’d also like to say that the store has a really nice variety of items and everything looked to be high quality. I will definitely return and support their business whenever I...
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