Ashcroft & Oak Jewelers — Local services in Boardman

My love and I visited this store in search of an engagement ring. Neither of us knew anything about jewelry whatsoever, and we were somewhat anxious. We were greeted by Naza, she was extremely kind and helped me figure out my ring size. We were also helped by Libbi, who helped explain a lot about the different qualities of the stones and metals. Finally, we were helped by Michelle, who has over 36 years of experience in jewelry. She spent over 2 hours helping us customize what we wanted and figuring out prices for us, Naza also helped clarify the details when things got confusing. Thank you Naza! We weren't able to purchase today, so Michelle said they could keep the information about our customization and details for when we are ready. We are 100% coming back when we are financially ready :) Highly recommend this store based on the staff alone. They also offer nice services and warranties that are worth...

I had a bad experience with this store which started out with a restyle event and, ended up with insisting on a refund. Jason the store manager was great and helpful (I even bought a bracelet I had that he admired for him to give to his wife) however, when I wanted to show my husband what I had picked out Jason went on vacation and I had to deal with Michelle one of the worst salesladies I have ever come encounter with. She was so lazy she would not even take what I picked out to show my husband out of the plastic bag!!! REALLY, you want me to purchase something and you can't even take it out of the bag?? I even called with some concerns and she just brushed them off! I think if she wasn't involved things would have ended better. Jason when I went in to get my refund could not even man up and look at me or help me he had someone else handle it! Think...

I previously give this website a 5 star rating. But recently, I have bought an angle bracelet that has broken Twice happened the same day and that's unusual for their jewelry. Also I don't like that. The story manager has left About a year ago. And it's just not the same without him. That store Location was better with him Working there I know he has been promoted so he was good. I just miss his presence. He was my jewelers and he did his job. Well, the store just isn't the same without him. And as for the jewelry besides the call bracelets breaking twice on me, I would still recommend the store. I just don't want to give it as many stars as it...