NAPA Auto Parts - Hermiston Auto Inc. — Local services in Boardman

Me, my sister and our three small children stopped into this seemingly nice little auto parts store after a visit to Oregon to see family members. As we were returning home from our trip we noticed an unusual noise coming from the front right tire on our car, so we pull into NAPA and check it out, we didnt notice anything right off and the gentlemen inside was nice enough to do a quick inspection and stated nothing seemed too out of the ordinary. As we were proceeding to get back into our car and continue on our trip, the father of the gentlemen who had just glanced over our car happens to pull in and offer his assistance after we had already determined the car was fine. From there, this gentlemen proceeded to make a big deal about the front of our car all of a sudden and insisted that we allow him to test drive it so he could take a better listen, after he returned in the vehicle with my sister he strongly suggested that we follow him up the road to a family members house so they could jack it up and take a look because he was concerned. We follow the gentlemen up to their house just to be extra sure because we are driving with two infant children in the vehicle. They proceed to jack up the car and dink around with a few things, from there the gentlemen had a very serious look on his face and then insisted to my sister (the owner of the vehicle) that he was not only surprised that we made it this far but that we would absolutely need a new barring and axel for the front of her vehicle and that driving away in this vehicle would lead to certain death, after scaring us into believing our tire was going to fall off and even went as far as to say the axel could break, therefore cutting our engine in half and literally igniting our vehicle. My sister and I with two small children and one teenager decide we cannot rightfully put our children back in the car and continue home after this point. They begin to quote us on the parts and to call every known car part dealer in the area looking for these supposed parts, once they finally realized that the earliest any of these parts would be made available was several days from then, they proceeded to shake our hand and thank us for our time and ask us to kindly leave. Me with tears in my eyes ask if they possibly knew of a motel we could stay in until we could get the parts we needed, they directed us down the street and was sure to give us all the info we needed to get back in contact with them to be sure they were the ones fixing these parts. Long story short we paid for a motel had family from Idaho drive in two separate vehicles so we could tow the car back with us, just to take it into the nearest town to get a second opinion after being quoted 300$ in labor after parts and 48 wait from the lovely fellas at NAPA. We met a nice gentlemen that agreed to look at our car for free after hearing our circumstances. After a thorough overview of the vehicle, the barring was a little worn down and eventually would need replaced but with no immediate danger whatsoever and the axel was completely fine. Needless to say after throwing our money away on a motel, gas in three separate vehicles, and an extra 24 hours waisted...these people absolutely lied to our faces knowing we were women and children, trying to rip us off completely and assure us we were driving into our own graves if we decided to drive home, I have never been so disappointed in these three gentlemen that I am you and if this is the kind of business you run, I want none of it, nor do I want others to fall into your money trap! This is a family owned business, where is the honesty and hard work and kindness toward your fellow human beings. We drove this vehicle straight home after that second opinion with absolutely no trouble whatsoever, we aired up the tires on both sides and that noise went away, to this day we have not replaced the axel nor the bearings. This was a complete lie and shame to get us to pay them over 500$ for...

I was in there yesterday for a part, there was a young lady who was helping multiple people at once and a older gentleman who was sitting in a chair also helping people. they were kinda busy so I was waiting I line...noticed a man coming back from what I assuming was a break/lunch and the young lady was explaining a situation that had happened while he was gone. Then the young lady left the building for her I'm assuming lunch break. not even ten minutes go by and the younger man whom I found out later was named John started talking crap about the young lady, saying things that were rather uncalled for. Basically making fun of her, saying she doesn't know how to run a credit card machine, and how he's waiting for her "to do one thing right and on a Regular basis". He was being a complete jerk and The one thing that really upset me the most was how he just kept talking crap about his coworker, and making fun of her to all the customers basically trying to ruin her reputation, or belittle her. from what I saw, she was working very hard with multiple people at once. I felt so bad for that young lady having that man as a coworker, he needs to be fired. You don't do that kind of stuff and especially in front of customers. I hope she gets a raise, I can only imagine what it's like to be a woman working in a part store an to have coworkers like that to deal with. A man like that is nothing short from a loser, talking behind coworkers backs is not only rude but gives bad look on that entire store. Good luck miss, you're...

Wow.

I never write Google reviews, but this really called for it!

While moving across the country, my husband and I were in a small accident and immediately drove over here to see what we could do to keep our car useable until we made it to our destination. One of the employees (I can't remember his name, but he was the thinner one-- let's call him Benji) came out to look at our car and laid down on the ground to dig around and check out where our car needed help. Benji spent a good twenty minutes helping us figure things out, and then sold us gorilla tape which he proceeded to use to THOROUGHLY tape up our car for us so it was driveable for the next couple hundred miles. He made several helpful recommendations, in addition to off-handedly guessing what turned out to be the EXACT amount we'd need to pay for repairs later on. (Admittedly, I was hoping he'd be wrong, but he was right, and I'm begrudgingly impressed nonetheless.)

THANK YOU BENJI AND THANK YOU...