Essential Body Herbs — Local services in Boston

I'm pretty frustrated that there is a lack of customer service and follow through. I left a pair of gloves that hold a lot of meaning for me accidentally at the register. I called to let them know I left them and that I would be back in TWO DAYS because I can't drive my car... they confirmed they had them and got my name... I walk there in 17 degrees cold for 45 minutes today and NO GLOVES!! The employee and the owner were dismissive. I've heard trifling reasons why folks choose not to come here and yet I still came. I'm all set moving forward. the inability of the staff to communicate btw shifts is disheartening yet common. I'll bring my business elsewhere....

I went and purchased some skin care products for my family and my partner. We all took showers and proceeded to use the products. The next day we were all broken out in hives it’s been 1 week and I’m still covered in hives it’s itchy and bumping and there are variations of this happening all over our bodies. I’ve frequently shopped here for 7 years and everything seems to have declined from customer service (person always on the phone and won’t even get up to help you) they won’t answer questions. I purchased Seamus gel at $30 and got home and opened it and it was covered in mold 🤮 I’m very...

My niece visited this location today after being criticized by a customer the employee walks up and laugh hysterically at the not so nice joke the person said about a 13 year old whom is disabled. She said her 6 year old writes better than her. We’ll these are life changing comments for children and j truly hope their children never experience such rudeness and bullying from incompetent...