Heart Strings — Local services in Bowling Green

They have very nice expensive things. I showed another shopper inside the store this link backpack that I couldn't afford and continued to look around with my two year old. As I was leaving the store a blonde lady that worked there said come here to the lady bought this for you. Handed me a link shopping bag with the backpack I wanted!! I was so excited and cried and said is she still here so can thank her? She said no she left already. This happened last Friday the zipper totally fell off the backpack when I brought it in today to exchange it the manager said she can't do anything with a receipt. Well I never got a receipt because I don't even know who bought it for me!!! I gave her the date and time and she still refused to exchange it. I asked for owner numbr and would not give it. Very...

Used to love Heart Strings, but it has really gone downhill. Bought a raincoat for my mom for Mother's Day and they said it would be done in 1 week. Called each week to check on it and was told it would be done the next week. One month later, found out they LOST the coat that had been monogrammed weeks before! I wish they would have been honest about what happened initially. They also have no record of the color/monogram I wanted and after all of this I don't trust them to pick it out, so I have to go back in to remake all the decisions. What kind of business is this unorganized?! So disappointed. Time to find a new place for...

I have been shopping here for years so when I needed to purchase a gift I instantly thought of heartstrings. My experience this time was awful! The sales ladies are very rude and pretentious. They were not happy to help and they wrapped a present upon my request using stained and ripped paper. I chose to accept the poorly wrapped package rather than having them redo their shorty work simply because I couldn’t stand to be around them any longer. I decided that I would just choose to never shop...