Hem Over Heels One Inc — Local services in Boynton Beach

I went to this location and based on my initial call I was excited about choosing this company. Upon my arrival I encountered a heavy set male and a younger slender male. The slender male wanted to assist me but the heavy male wouldn’t move from fixing the signs to hang outside.

I am a brown skinned female. My appearance: my hair in two cornrows, wearing a sundress, and slides. I say that so the owners will remember me.

The heavy male told the slender male to assist me at the other counter. We relocated. The repairs I needed included a heavily damaged vintage Louis Vuitton chein bag. There is a very long story behind the damage to the bag; however, this bag has sentimental value that exceeds the $6000 it cost brand new. There were a pair of Louboutin shoes that the heel bent and needed new heel taps. Also a pair on Air Force ones and another dog carrier.

The heavy man told me he didn’t have time to help me and wouldn’t even look at me; however, he also wouldn’t allow the others to speak with me. He said he speaks for them. Well big fellow aren’t you too busy to help me?

Well to continue the story: the bag as I stated had extensive needs for restoration. I was initially quoted a price. Then I was told my bag was a money pit. Like I said there is sentimental value. I told the staff that it is my money allow me to throw it away as I please. To be honest it’s a $6000 dog carrier so that kind of confirms wasting money may be my vice. So heavy man says it may have been $6000 when I bought it but it’s not worth $6000 now. Then the Nikes he offered to paint them for $100. They had been worn 4 times and really didn’t need paint. They weren’t even creased. The Louboutins were all they would repair.

I was willing to pay whatever the price was and had brought the funds to prepay for service. I was willing to take a chance on this company. We all know cobblers don’t offer refunds.

Ok moving forward to why I won’t recommend this company. I decide, based on the lack of eye contact, treatment that I was less important than him hanging a window sign that takes 3 minutes, as well as the tone and words of the heavy male, I should not work with this company. I stated to the slender man that I would not use this company. I stated that I feel like this is my money and I should be allowed to spend it where and how I wish even if I am coming back for multiple repairs.

Heavy man goes on to state to me that this is his work and he believes I would not come back to pick it up. He could have simply said I do not want to waste your money or with could conscience I can not do this to a customer or something that simply said I can’t repair this item. But noooo big buddy saw it in his heart to imply that I would scam a retailer.

Wow like dang. What about me would make you think I would not come back. I brought in items that collectively cost more than $9000 brand new. I arrived in a vehicle that was 6 figures that I own. I came with the funds to prepay for my services. What about me would make him believe that I would not pick up items that I prepaid?

No worries I know the answer. I can’t help what my skin color is, but my money is green.

I was able to complete my transaction with a Louis Vuitton recommended cobbler...

If you choose to patronize this store after reading my review, then you accept the treatment from the owner, Josh, which I'm here to caution you against.

I was uncertain where to take my shoe for repair, so I searched online and noted two nearby shoe repair shops in Boynton Beach. I read mixed reviews about Hem Over Heels, but since I needed a simple fix, I opted for the closest option. This turned out to be a huge mistake.

A particularly negative review from "Maria" mentioned that upon showing her boot to the owner, he proceeded to tear off the sole after suggesting she needed new soles, despite her not requesting this service. This is relevant because I faced a similar situation. I've never experienced such appalling service in retail before. Josh refused to simply fix this one shoe. He insisted that the appearance of the shoe I brought in indicated the other would require the same repair. Despite my objections, he would not proceed with the repair unless I brought the other shoe in for him to work on both shoes! Furthermore, he began to pull at another area of the shoe presumably to demonstrate that it would also break soon. When I saw him start to tug on the part that wasn't broken, I remembered Maria's review where he pulled apart the sole on her boot without permission and I grabbed my shoe from him and said don't pull on that strap! He walked to the back angry and gave me to a nice girl that was in the front. I told the girl there is no way I would do business with this man regarding how he spoke to me and for his refusal to fix the one shoe that was broken. I yelled toward the back of the shop where he was after running away from me, "I will never give you my business and I will definitely be writing a horrible review so others are warned of your atrocious treatment to customers." As I was storming out of the store he screamed I don't want your business anyway! I left there in disbelief! I still had the address of the other shoe repair so only 2 miles down the road at Military and Woolbright I brought my business elsewhere to a very nice man who was happy to fix my just one shoe. If and when the other shoe breaks the same way, that will be MY problem to get that one fixed....certainly not the decision of Josh.

I, personally, have a retail store in Livingston, NJ for the last 35 years. If I treated my customers like that, I would have no business. I hope his actions put him out of business. I have noticed on other bad reviews Josh or his wife read them and come back with ridiculous explanations of why irate customers (like me) should not be writing a bad review and give all kinds of excuses for their actions toward the customer who has written the review. I would appreciate it if after Josh reads this, he does not answer in any way because it will just get me angrier. How I explained everything that went down is exactly the treatment I received as a first time customer walking through the door. Read the other reviews....skip over the good ones and read the horrible ones. You can NOT make these things up! With the amount of bad reviews written, no one should take a chance when there is competition right down the road that will treat you the way a customer...

The owner (apparently his name is Josh) how do I know that based on all the poor reviews he’s gotten he is very rude and condescending. He doesn’t know how to provide quality customer service and the seamstress are lazy, I had to have my alterations redone because the seamstress did not listen to my request or follow the measurements she took. It took 3 weeks to finally repair my items and it still was so-so. I paid way more than the item was worth! It’s highway robbery. I also consulted the owner about a shoe repair and he gave me a bogus astronomical price and when I contested that the price for the “repair” is basically the same price as the shoe itself so I might as well replace it, he insisted that the manufacturer probably isn’t using real leather and I would get a cheap pair of shoes as a replacement. Poor service. I only gave them 2 stars because I managed to get my items back in my possession which I feared I might not have.

EDIT TO CHANGE MY REVIEW FROM 2 STARS TO 1 STAR -

I will not be attacked for leaving an honest and truthful review of my experience. I am entitled to share my perspective, just as any customer is. Based on Josh’s response, it is evident that this is a recurring issue for his business, as he continues to damage his own reputation with defensive and condescending replies to anyone who doesn’t leave a glowing review.

To clarify, I was not the customer he referenced in his response—I did NOT bring in a suit, nor did I need alterations for a wedding. Instead of addressing my actual concerns, he made assumptions, further proving my point about the lack of professionalism. This demonstrates exactly why I am updating my review from 2 stars to 1 star.

Constructive criticism and customer feedback should be taken as an opportunity for improvement, not as a personal attack. Additionally, if multiple customers are expressing dissatisfaction, it is a reflection of the business, not the individuals leaving the reviews.

Lastly, I would encourage the owner to carefully read and comprehend customer concerns before responding. I stated that it took three weeks to receive my items back, not that they had to be repaired three times (though it actually needed to be repaired twice over a three week period). It is unfortunate that there are other customers whose items required multiple attempts to be fixed, seems like many of the customers can relate to my experience.

A simple acknowledgment of my concerns and an effort to improve would have been a more appropriate response. Instead, this defensive and dismissive reply only reinforces why I—and many others—will not be returning. There are numerous alternatives that provide better quality, reasonable pricing, and professional service.

I’m sure the owner will alter his response after realizing he’s “blasting” the wrong customer so let me share it for all to see. Do...