E.L. Menk Jewelers — Local services in Brainerd

The selection was minimal and over priced. Nobody bothered to take out any rings for us to try on. I thought maybe it was their policy.

We ended up going to the mall (Riddles) and had a completely different experience. They were friendly, knowledgeable, and even cleaned my jewelry while I looked around and tried on rings. They were so helpful, so joyful, and so happy to help. Night and day difference from EL Menk.

I wish I never would have gone to EL Menk to begin with. My fiancé bought my engagement ring there so I was hoping to exchange it, but my experience was so bad that we called the owner and asked for our money back. He said I tried on several rings for several hours. I was shocked. Didn’t try on one ring at his store. Perhaps he had me confused with somebody else. But without a doubt I would never visit his store again.

I also can’t believe what the owner posted after my review and how he mentioned my fiancés financial situation. Tacky, tacky, tacky. I was the first to write a review on the store and then noticed several other positive reviews popping up the next day. Makes me wonder.

There are many other options in the area. Riddles at the mall is amazing. Bridget’s is another good one. And Carsons up in Nisswa is great too. Don’t forget about the handful of jewelry stores in St. Cloud.

I would never do business...

Went into store to get a battery installed inmy watch. Two employees sitting in back appeared to be chatting. No one else in the store. Was asked if I could come back for the watch in 30 minutes. I asked why, and was told that's how long it would take. The employee waiting on me, suggested I go to Costco shopping and then come back. Two important notes...I didn't have any errands to do.( the other employee had already asked). The other note is my watch is not expensive. My husband went to pick it up for me and was given the third degree by both employees suggesting that he could be picking it up to basically steel it as maybe we were going through a divorce! Excuse being that they have lost rings in such instances. This was my first time I have ever been in that jewelry store and needless to say we will...

If I could do a no star I would! HORRIBLE service... my now husband had my ring custom made there, gave it to me, I went in to have it sized, she told me it was fake (mind you SHE HELPED HIM HAND PICK THE DIAMOND, IT IS NOT FAKE) the ring has now broke where they sized it and she had told me MULTIPLE times how poorly I treat my jewelry (super untrue as i have multiple pieces of jewelry on for YEARS custom made by another Jeweler) however they will not honor their work as it cracked where they sized it. The short white hair lady is beyond horrible to deal with, as a young person who loves Jewelry, especially custom pieces, I will never give them another dime. Super disappointing when there should be zero reason to be upset in this world working with...