Verizon — Local services in Branson West

Before I explain my one star I would like to say that I have been with Verizon since the beginning and Alltell was purchased by Verizon and they were our carrier when we purchased our first cell phones in the 90's. I LOVE Verizon and their CS team has been nothing but HELPFUL, PATIENT AND KIND to me during the last few months of frustration!! They truly care about their customers!! Russell is a franchise and this one is where I had my first and hopefully only bad experience! Be careful during BOGO events...These girls told me I was getting a free S10E with the purchase of one in full as long as I added a line. I added a Samsung Watch which was THEIR suggestion. When the next bill was due I learned then that I had to pay in full for both phones for 2 months then I would get a credit the next month and the bill would go down from then on as I was supposed to be paying for the price of one phone only. (Let's not forget to mention that they told me I would get a $50 credit on the 1st month's bill for the set up fee for the watch which was also NOT TRUE!!!) When I received my first month's bill and learned all this I went in to ask them what was going on? They were rude and didn't seem to care at all that I was concerned and felt taken advantage of, when I told them they should disclose this type of info they didn't have a word to say. Either they were lying to me the day of the purchase or don't know how to do their job. I now have my 3rd bill. NO CREDIT, so I call Verizon CS and find out that the Samsung Watch did not qualify as a third...

I was treated so badly there that I will never go back after being a customer for years. I went in to discuss insurance I didn't want on a phone. She became very defensive and raised her voice to me saying " I Guarantee YOU, I WOULD NOT HAVE PUT INSURANCE ON YOUR BILL WITHOUT YOU TELLING ME TO DO IT.!" I told her that during the phone pur hase process, we got sidetracked and never really went back to the insurance issue and cost. I wasn't accusing her, just wanted it off my bill. She became increasingly defensive kept repeating the above phrase. At this point, I told her she needed to do some work on her customer service . that I had been a customer for yeats, but now I am offended by the way she spoke to me and treated me. She yelled that she was offended that I would say she put the insurance on without my permission. I never said that or even thought she tried to do anything underhanded. I just wanted to take the insurance off.I had called a week ago, and they said to just come in and they would take care of it. I am sad about this because the lady who normally helps me was busy on the initial sale and was not there during the ordeal. But no one has reached out to apologize, and I...

If I could give 0 stars the I would! My phone was not compatible so it wouldn't activate with Verizon and a sim was activated in another phone by sales rep and it didn't work after leaving the store.after 3 visits back to the store the Store manager wanted to sell me another phone or I was to try to contact customer service but to not mentionthatmy service was activated on another phone. .I had to switch back to previous carrier. I tried to get a refund and was told that they don't refund. I had to make a call to Verizon customer support to resolve the issue and verizon rep said that he spoke personally with Bret the store manager. Brett called me and said that he didn't speak with verizon concerning this issue and that he spoke with Russell customer service and that I'm to call them for a refund. I called and was told that they haven't spoken with Brett and that I'm to get a refund from Brett of whom says that his store doesn't give refunds. I should get a call back in a few days hopefully from Steve customer service rep to resolve this issue. Ugggh!!! All because my phone wasn't compatible with Verizon and it was activated using...