A Rustic Rose Florist — Local services in Brazoria

I am appalled by the behavior of this florist. My daughter received flowers from her husband on her birthday as he was out of state on work. The flowers were beautiful when delivered and the children were very happy that mommy's birthday had not been forgotten. The florist came back and picked up the flowers as there was some kind of miscommunication or mistake with the flower ordering service. The children were heart-broken, my daughter was very sad, and I am sure my son-in-law was upset as well.

The florist offered to redeliver the next day, but my daughter said no thank you as that will not be my birthday.

I hope they did not deliver those flowers to someone else! I can only imagine receiving flowers to have someone come take them back, and I am sure they were not thrown away. I would be appalled to find out that they were delivered that same night to another person after being in someone...

Ordered flowers for a family member in another state. I talked to the staff member, Kim the first day. She was very rude to me and belittled me because I was asking for pricing. The next day when I called to check on the LATE status of my flowers, the other lady was disrespectful to me, like it was my fault they were running late. If my family ran our small business like that, we'd be out of business. I'm so sad that this was the only local shop to send flowers to my family in Texas. I would consider driving them a gift (14 hours away) than using this company again. The flowers ended up being pretty, yet the customer service needs TONS of work from...

My spouse ordered me flowers and balloons for valentines day with the same delivery. NOT only did i not get them on the 14th. I checked tracking and it says our order was canceled and the order was refunded, when it in fact was not. We had no luck in contacting them! On the 15th they showed up at 3:30 pm with 6 balloons and a card. NO FLOWERS My receipt clearly shows flowers then i asked her to verify the order and it states card and balloons no flowers with a different price then we were charged. I'm very confused about this...