Breezy Point Ace Hardware — Local services in Breezy Point

We came here around 4:30pm today to buy fishing licenses and supplies. The cashier (Caucasian Man in his 60's) was extremely rude and refused to help us because we had out of state drivers licenses. He said "I don't deal with this" to another cashier (younger man in his late teens) and handed our licenses to him, and then said we needed to give our social security numbers. As we weren't aware of such a policy (it's not standard policy in our state), we gently asked if it was necessary to give such information to a retail store. The older cashier gave us an unfriendly stare while the younger cashier struggled to quickly get out information processed to get us our fishing licenses. During the long wait, I decided to pick up a few drinks and snacks and placed it on the cashier counter and I said, "I can pay for this now." The older cashier responded snarkily "oh YOU can pay for it now? Aren't you going to give your social security number and drivers license?".

I am a strong supporter of customer service and I understand when sometimes customers are difficult and unreasonably demanding. But what the hell is that attitude all about? That is NO way to treat a paying customer.

I will be contacting corporate and posting to social media. What an embarrassment to the wonderful people I've met in Minnesota. What happened to...

Dennis & his staff run the best Ace Hardware my wife and I have ever visited. We're happily greeted every time we go there (several times per week) & all employees are very helpful and patient. The owner should expand this store and inventory so we don't have to use the Crosslake Ace Hardware...those people are rude, & not very helpful. "Jill" stares into space and has the...

Wouldn’t take an order of 3 items (paint brush, tray, and mixed paint) over the phone to have ready at the counter due to “only having two employees and a truck to unload.” Customers should always come first, especially during Covid crisis. Aaron is always helpful but the older staff not so much.

*editing from one star to three due to the reach out to resolve the issue. Much...