Ashley Store — Local services in Brick Township

Buyer Beware: My Experience with Ashley Furniture in Brick, NJ If you're considering a furniture purchase from Ashley Furniture in Brick, New Jersey, I urge you to read this first. My experience has been a cautionary tale of purchasing an expensive, high-end product and receiving zero support when it failed in less then 5 months.

This isn't about buying cheap, disposable furniture. I invested in a full bed set—mattress, platform, headboard, and footboard—that was supposed to last. From the very beginning, it has been nothing but problems. The delivery was botched, and shortly after, the bed frame’s rails cracked. To their credit, the store staff was helpful and replaced them.

However, the real nightmare began when another major flaw appeared: a significant crack in the center of the solid footboard. It wasn’t a minor chip or scratch on an edge—it was a glaring quality issue in the very heart of the piece.

I was told the issue would be covered under the manufacturer's warranty, but that promise proved hollow. Despite my repeated attempts to resolve it, the company refused to send a representative to even look at the damage. The store staff, who have been trying to help, were stonewalled at every turn by corporate policy. After being given the constant run-around and jumping through endless hoops, my claim was simply denied.

This is a stark reality check: a company that sells "premium" furniture refuses to stand behind its own product. Even budget-friendly retailers like Walmart stand behind what they sell. With Ashley Furniture, you risk paying a high price for what amounts to an item with no warranty or support.

Don't make my mistake. It is worth spending a few extra hundred dollars at another retailer that will actually honor their warranty and stand by their products. Do not waste your money at Ashley Furniture. AI Overview of Ashley's Furniture AI Overview

Reviews of Ashley Furniture are overwhelmingly negative, citing inconsistent product quality, particularly for items meant for heavy use like sofas and mattresses, which may degrade quickly. Customers also report significant issues with delivery services, including delays and incorrect items, and a pattern of poor customer service characterized by unresponsive call centers, difficulty resolving issues, and reluctance to honor warranties. While the company is known for its wide selection and affordable prices, these are often outweighed by widespread dissatisfaction and frustration.

Common Complaints Poor Product Quality: Many customers have experienced premature wear, such as pilling fabric, sagging cushions, and frame issues, especially with frequently used furniture. Delivery Problems: Frequent issues include extreme delays in furniture delivery, receiving incorrect items, and difficulty scheduling delivery dates. Unresponsive Customer Service: Customers report difficulties reaching the company, being transferred between departments, long hold times, and a failure to receive promised callbacks. Warranty and Returns: There are numerous complaints about the company refusing to honor warranties or making the claims process excessively difficult, often leading to a refusal to resolve issues with damaged or defective products. Order Fulfillment Issues: Some customers have had to fight to receive the products they ordered or their promised refunds, with some requests never being fulfilled. Positive Aspects Wide Selection and Affordability: Ashley Furniture is praised for offering a broad range of styles at affordable price points, which can be a significant draw for consumers. Variety of Materials: The company provides a diverse selection of materials and designs, catering to different tastes and budgets. Overall Sentiment The general consensus from various platforms like Trustpilot, Yelp, and the Better Business Bureau (BBB) indicates a pervasive dissatisfaction with the overall customer experience. Many reviewers suggest approaching Ashley Furniture with caution and being fully aware of potential issues before...

While I commend the sales staff at Ashley Furniture for their initial helpfulness, the subsequent delivery fiasco has turned a promising purchase into a complete and utter disaster. We placed an order for a new mattress, bed frame, and headboard, granting them a generous two-week window for delivery and expect the delivery on the date they promised. In anticipation, we completely disassembled our existing bedroom setup.

Delivery day arrived, and to our utter shock, they attempted to deliver only the mattress. Naturally, we refused. Upon confronting the store, we were met with a baffling explanation: items are shipped from disparate warehouses, and we would now have to wait until the end of the month for the rest of our order. Let that sink in. We are now left without a bed to sleep on, thanks to Ashley's incompetent logistics.

The situation only worsened from there. We attempted to escalate the issue with store management, but they were conveniently unavailable, both in person and by phone. Customer service, when finally reached, provided the ultimate runaround, stating we had to deal with the store – the very entity that had already failed us.

To add insult to injury, the store confirmed at time of purchase that all items were in stock. So, the question remains: where are they? How can a company claim to have inventory and yet fail to deliver it? This isn't just an inconvenience; it's a blatant disregard for customer needs and a demonstration of utter logistical incompetence.

This experience should serve as a stark warning to anyone considering purchasing from Ashley Furniture. Their inability to coordinate deliveries, coupled with their appalling customer service, has transformed our home into a chaotic, bedless mess. Before you invest your hard-earned money, ask yourself: are you willing to risk sleeping on the floor for weeks because of Ashley's failures? Think twice before buying...

This was the absolute worst experience ever. I ordered my sectional on July 6th and it wasn’t delivered until July 23rd. The delivery driver was very rude and unprofessional. The unpacked my sectional literally on the side of the road and dragged it up the steps I pointed out the guy assembling the sectional that it was ripped and dirty he proceeded to let me know that’s not his fault that Ashley’s fault. I then called Ashley’s and they advised me to refuse the delivery which I did. The delivery person then proceeded to fling my door open hitting my mirror which was positioned directly behind the door and made some rude remark after I told him if he breaks my mirror he will be buying it back. All of this was communicated to Ashley’s furniture store in Brick. Absolutely no one reached out to me to rectify the situation or apologize. I will never shop here or do business with...