Connecticut Social Services Department — Local services in Bridgeport

DSS canceled mine and my toddlers Husky insurance one month before giving birth. There was an issue of miscommunication between access health and Husky. I found out through my Access health online account that my Husky was canceled. I called them to discuss because I had been using my Husky at all appointments and it was being accepted. They couldn’t give me more information so they told me to call Husky directly. So I called Husky and they said it is not canceled and that I shouldn’t worry. I’m due to give birth in one month so I called Husky again to discuss coverage for my son given the issue with access health. They transferred me to DSS with the expectation that DSS would change my Husky from Husky D to Husky A given the pregnancy and it wouldn’t be an issue. But what actually happened was that apparently I should’ve lost my Husky a long time ago since Covid is over but because of a “glitch” in the system it was still active. The supervisor decided then and there to cancel my Husky within a few days. Now I’m scrambling trying to figure out what to do for health insurance for myself, my toddler and a baby. It’s absolutely unbelievable that they would do that to me a this time. I had also asked the rep I was speaking with to have the supervisor call me and...

I am absolutely appalled with how I was treated from one of the case workers I just got off the phone with, he basically accused me of lying by saying my pay stubs looked suspicious and that in my line of work he has never heard of the company or of any shows that my company does that are in CT, or any shows from any company in CT for that matter. I’m sorry but some of these case workers need to get off their high horse because your just case workers, your no one special, and clearly you’ve never been in a situation where you have no food or a stable place you can call home with a child so you wouldn’t know how it feels to be on the other end. We are humans too, you cannot treat us however you feel just because you feel our lives rest on the hands of your decision making. Some of us are honest people just trying to get out of our holes and succeed. God sure don’t like ugly and how you treat people is how God will handle you. And because of these case workers that have no compassion or understanding you make the rest of the case workers that truly take their job...

I am helping out a mentally ill person. Not only does he have mental issues, he has substance abuse issues. I walked up to ask a question as to I would be able to assist him in helping him properly be interviewed. I was YELLED at by a security guard (tall black, light skin, skinny guy/ he informs me his name is Leon with United Security) who yelled that “ You need to get in line!”. I Watched 4-5 people walk straight through the door and straight to the customer service desk yet he “seemingly” didn’t notice those people walk past him. I hate playing the race card. I NEVER immediately go to that as an assumption. What I will say is that EVERY person that was able to walk freely to the front desk was either white or would be assumed to be white. I felt disgusting, and I felt bad for my family friend as he barely understood what was happening. This should NEVER happen to people that are just seeking help, yet I feel like he thought I was there for MYSELF and treated me as he looked at me which is ‘dirt’… this place needs real people with...