University Radiology — Local services in Bridgewater Township

My recent visit to University Radiology (Bridgewater office) unfortunately resulted in a series of frustrating setbacks that I feel compelled to share. Despite arriving ahead of my scheduled appointment, I faced a delay of 30 minutes before being informed about a missing prescription date from my doctor's office. They initially stated their inability to reach out to the doctor's office for a new prescription. However, upon my direct communication with the doctor's office, they promptly faxed the new prescription to University Radiology, and the patient received the prescription recently.

After waiting an additional 30 minutes without any update from the reception, I inquired about the status of the fax from the doctor's office. The receptionist checked the fax, processed our request, and informed us that we needed to wait for the technician to call our name. Despite waiting for over 10 minutes more, I was compelled to ask for an update again as we had been waiting for over an hour and had other commitments. However, assistance was limited to providing afternoon appointments, despite the delays caused solely by their internal issues. No proactive assistance was offered to rectify the problem they had created. I am not insinuating racism, but it was evident that only non-colored individuals were receiving more immediate help.

The possibility of differential treatment based on race or color deeply concerns me. There seemed to be a disparity in assistance, with others receiving quicker attention while my needs appeared disregarded. Such behavior, if true, is unacceptable and contradictory to the principles of fair and equal treatment for all patients.

Despite taking the initiative to promptly address the situation, the overall experience lacked efficiency, communication, and fairness.

I sincerely hope that University Radiology takes this feedback seriously and takes concrete steps to ensure equitable treatment for all patients, irrespective of race or color. Discrimination has no place in healthcare, and addressing these concerns promptly is crucial to maintaining professional standards.

I strongly encourage University Radiology to utilize this feedback to enhance their services and prevent the recurrence of similar instances...

Cons: Patient check-in involves the receptionists announcing your name, address and phone number for the entire waiting room to hear. Please keep in mind the waiting room is generally full. When you gently ask them not to repeat your personal information aloud they look at you as though you’re making an absurd request. I do not think it’s unreasonable to want to keep your address confidential. I would encourage them to purchase one of those electronic pads commonly see at Walgreens so patients verify contact information PRIVATELY.

Another time I scheduled an appointment at my previous visit. The receptionist even wrote it down on my doctor referral form. When I arrived, one week later, a different receptionist informed me I wasn’t on the schedule. I explained I made the appointment the week before. She shrugged & stated, “I’m telling you that I don’t see you on the schedule.” Assistance offered? Nope. Problem solving is clearly something she couldn’t be bothered with. I pulled out the paper with the date/time THEY provided. The receptionist sighed, showed a co-worker, shook her head and stated the other staff never added me to the schedule. No apology. But you’d think I would at least be seen on time, right? Nope. I waited more than 20 minutes before I ran out of time and had to leave without being seen.

The wait time is excruciating every time regardless of whether you have an appointment. This to me shows a complete disregard for my time. They’ll “apologize” for the wait by explaining they were seeing other patients. Understood-but isn’t that the point of scheduling?

Their equipment is outdated. Straight up 1982.

Pros: None come to mind. Save yourself the aggravation and go to New Jersey...

Total Nightmare. Booked an appointment online with all my info including height and weight on Friday morning for an 8:00 am MRI on the following Tuesday at the Bridgewater office. Saturday morning got confirmation email and was told I owed $118.63 based on my Blue Cross preauthorization would I like to pay now. I guess I’m old fashioned I like to actually have some services rendered before I pay. Arrive at 7:40 am on Tuesday as instructed wait in the parking and give all my completed medical forms (including height and weight) to the greeter in the parking lot. Two minutes later I get a call from inside that I am all checked in and that I owe $118.63 how would I like to pay for that? I give credit card info and was thanked for my payment and oh by the way they are running behind. How that’s possible at 8:00 am is beyond me. 8:30 I am brought inside, MRI technician takes me inside asks my name, and birthdate and the next words out of his mouth are “I can’t do this”. Obviously, shocked I ask what are you talking about? He informs me I have to make an appointment in Somerset or New Brunswick because of my weight.

So in 4 days with my info in their system and on paper no one could tell me that I needed to book my MRI at a different office, multiple requests for payment but no actual service. So I had to take off from work, waste my time, and get absolutely nothing. I would never go back there ever and will tell everyone I know to never go there. I realize these days people’s choices are limited by there insurance carriers but if you have a choice go somewhere else, their priority is clearly billing, not the patients.

For the record I gave 1 star only because google doesn’t...