Metro by T-Mobile — Local services in Bristol

Worst experience I've had with Metro as a longtime customer. My father went to this location to buy a cheap replacement for his broken phone. Raj did not ask him if he was already a customer or not. My father had NO intention of getting a new number. When Raj told him he could get a phone for a certain price if it's a new line my father clearly told him he'd rather pay a bit more and keep his current number. Raj decided to activate the phone under a new number anyway. Once he finished and my father already paid that's when he told him about his new number and the bill due date. My father again said that he didn't want a new number, he wants the new phone on his old number. Raj decided to lie to him and told him his only option was to wait 2 weeks and pay more money to have the issue corrected. Raj didn't know about me or the fact I used to work for Metro. The correct approach is to apologize, pull another phone from the cabinet, and figure out any cost difference. Then you'll tell the boss, and they'll figure out what to do later. He burned that phone, meaning he screwed up and it would have to go back to corporate and the new line has to be cancelled. That would cost the boss and corporate time and money. Raj figured that he'd get out of trouble with his boss by having my dad come back in 2 weeks. I had to go in this location and speak to him myself to get the issue solved. When Raj wouldn't fix the issue, I told him to call the boss. The boss never answered his phone and until the very end Raj swore up and down that he didn't do anything wrong, and my father was perfectly fine with and understood what he was getting. I saw him in the work group chat the whole time trying to figure out what to do. I'd imagine that one of the sales reps with actual experience told him he screwed up and just needs to fix the problem like he should of from the start. Do yourself a favor and go anywhere but here with your money. Raj is a liar and scammer with no business dealing with customer service. A man would admit when he's wrong, a good sales rep would fix an issue to keep their longtime customers, Raj is neither because he is a child not fit...

I have been a metro customer for a long time now and I always come to the location on Bristol Pike. Over the last few months, I have been coming in to pay my bill and the temperature conditions INSIDE the store is absolutely RIDICULOUS. Each time I went in there, it felt exactly how it feels outside and the weather has been in the 100s for months now. The heat inside the store has been so unbearable that I have to go outside and sit in my car with the air on while the manager helps me with my transactions. I felt so bad the other day, that I went and bought the store a case of cold water and a bag of ice because I felt so bad for them. HOW DO YOU EXPECT FOR YOUR WORKERS TO WORK IN THESE CONDITIONS WITH NO AIR CONDITIONER?! This should be illegal. And the so called “air” you have for them to use doesn’t do A THING. Those workers are still sweating and miserable because IT IS SO HOT. We have been under a heat advisory for months and as a customer, I shouldn’t have to be that uncomfortable when trying to get service , which makes it even worse for your EMPLOYEES who have to be there 8...

The absolute worst experience I’ve had at Metro. Drove back and forth three times and 2.5 hours of my time trying to get a phone activated to our existing account. All I needed was a new SIM card. The manager said she couldn’t activate my phone on the account because the Stylo 4 wasn’t compatible, even though it was literally a Metro PCS phone from when we signed up. So I did her job, called 611 and had the phone assigned to the line. When I went back in the store she said the account was on a 24 hour lock and couldn’t do anything until the following day. So, 18 hours later, not 24, I went to the Metro store on 4-13 instead. Walked in and had the phone activated in less than 5 minutes. B, the guy who helped me was awesome, couldn’t have been friendlier and more helpful. He also informed me that there isn’t any type of 24 hour lock for anything that I was trying to do. Stay away from this place. 1 star because I...