Stop & Shop — Local services in Bristol

I am absolutely at my wits-end with this place. Three times I’ve asked the cashier to check me out and they flat out said “no” and send me to useless and slow “self checkouts” while they’re twiddling their thumbs. Sure, it’s 10:30 at night but every other stop n shop has one lane always open no matter how slow it is. And twice in past, I asked a couple of guys to open a lane late at night and they did it without a problem so I don’t wanna hear, “the lanes are permanently closed.” Checking a customer out, is THEIR job. Not mine and I have my own job to focus on, I’m not going to do extra work because these employees with their “our customers are #1” shirts, are too lazy to check me out. Yeah... customers are number one, because we actually do the employees job more than the employees themselves. I’ve worked in customer service and whether I like it or not, or has me do more or less work, I tend customers to their needs. This stop n shop is the worst I’ve ever been to and it’s a shame that it’s my local stop n shop. I have absolutely no hesitation talking bad in public about this stop n shop and referring any other stop n shop, or a...

The online pickup isn’t the most reliable. I have tried to give it a fair shot but have had multiple pickup orders have issues with them including getting charged for items that weren’t received in the order, incorrect substitutions/not following the selected substitution instructions, gluten free items substituted with non gluten free items, and lastly produce that was bad/molding/not fresh. Groceries are not cheap these days and you pay a fee for the convenience to not have to go into the store so it’s a bit frustrating. I understand that things happen and people make mistakes but it’s become a regular thing to the point that I will no longer use the pickup option and only go into the store and shop myself. Would recommend if you are going to do online pickup to make sure you check your receipt and order before leaving the store. The store reached out via email and said they would refund me for the missing items and to email them back which items. I did so and still haven’t...

Don't shop here often, usually only to stock up on sale items or desperately needed last minute needs. This week's sale was a stock up! We went mid afternoon on a rainy Sunday. We purchased some items from the deli which had a couple of people waiting and a couple of people working! Very little wait time! I then went to seafood area for the frozen shrimp that was on sale and there was plenty in stock. Not so for the T-bones, we asked a meat dept worker where they were, he "pointed"..we didn't see any or even a sign promoting them. I turned back to the worker & he was gone. I guess I'll try later in the week..I also forgot the chicken!

That's all we wanted and headed to check out where we found registers staffed by people! It was the stores first day of charging for paper bags? What's that all about? I don't care about the dime,, but is the economy so bad that Stop n Shop need to recover the cost of...