Verizon — Local services in Bristol

I’ve been a Verizon Wireless customer for more years than I can remember. My first iPhone was an iPhone 3 and I’m currently on the 16 Pro Max. I upgraded as soon as they were available in the Bristol store. Marquies was my agent during this transaction. I’ve also worked with him a number of times in the past and have always had superb service from him. This time was no exception. He he made my migration from the 15 pro max to the 16 seamless and simple. Imagine my surprise when a month or so later I ended up with an almost $600 additional charge on my monthly phone bill. We eventually learned that this was because the phone that I left with the Store in Bristol as my as my trade-in arrived damaged and the receiving factory annotated it as such. Consequently, I was charged the trade-in credit given initially. I had no idea that was the case when I saw the bill itself. At Marquies’s suggestion whenI called, I use the phone’s 611 option to talk with the corporate billing people about the charge. Fast-forward almost 45 minutes later and a three-way phone call between the corporate side, Marquise in the Bristol store, and me (in Texas at the time) to finally resolve the problem and figure out what had to be done. Clearly, the damage occurred during the UPS shipment that Bristol initiated to return my trade-in. Marquies confirmed to the corporate office about the phones condition when it left Bristol.

The bottom line for me, other than putting a little bit of time on the phone with Marquies in the Bristol office and Ian at the corporate office in our three way call, the overcharge problem was resolved and the overcharge returned to my bank.

I could not be more pleased with the consistent service that I get every time I call or walk into that store, regardless of who comes forward to help me. Jen, the store manager, consistently does a brilliant job ensuring that she has top-notch and well trained staff working for her at all times, Marquies and his colleagues consistently exemplify their level of professionalism and expertise with every customer that walks through the door.

HIGHLY...

I went in to the Verizon store located on Metacom Avenue in Bristol. I was greeted by a pleasant young man, Tyler. I had an old Apple phone on its last leg. It wasn’t holding charge, and wasn’t charging well. It was full of glitches and just wasn’t working well at all. Tyler explained all my options, including various new phone models and accessories that I was in need of that he was able to bundle together for me at a certain percentage off. He also explained that I could get a very good deal if I traded in my old phone.

The phone I wanted wasn’t available at the time I went in, but Tyler ordered it and said to give it a week. It arrived in a few days. He called me, set the phone up for me and made sure it was ok with my blue tooth in my car.

I am home now writing this review. A few minutes ago I was having a problem setting up my face recognition with certain apps. I called and bothered Tyler and he told me to come in so he could help me with these specific apps. So I will stop by tomorrow to do so.

I highly recommend this young man if you’re looking to make a new purchase on a phone or looking to trade in...

After a truly horrible experience at the Verizon store in Portsmouth RI on August 1st, I decided to try the Bristol RI location on August 2nd. The experience was 180 degrees different from the prior day. In fact I described it to a family member as the best customer service experience I think I have ever had. I had broken my phone and it would not really do anything at all, and I was hoping to purchase a new phone and somehow get the data from the broken phone transferred. I was greeted by Jenn, explained my situation, and she informed me she would try her best. She explained that it wouldn't be easy and that it would take some time. I thanked her a few times throughout the process for her efforts. Jenn's competence was so obvious, her patience was outstanding, and her ability to put me at ease and assure me that she would resolve the issue was incredible. I related my story to my son's teacher yesterday and she immediately knew that I was talking about Jenn, as she and her husband have experienced the same incredible service from Jenn. You are truly fortunate to have her to interact with...