Galleria Furniture & More Outlet — Local services in Broken Arrow

I would give zero stars if I could. DO NOT BUY from Galleria Furniture in Broken Arrow or deal with their Oklahoma City customer service team. The experience has been absolutely disgraceful.

We purchased furniture and scheduled a delivery and what we got was property damage, lies, and a total lack of accountability.

The delivery crew gouged and scraped our custom wood door frame we’re talking about a 1/4-inch deep gouge, over 3 inches long, with multiple scrapes down the doorframe and damage to our teakwood door. The driver initially denied the damage via phone call, even after I provided photos. When I told him we had it on camera and that my wife saw it happen, he quickly changed his story and said he could “putty it and paint it.”

For the record our door frame is stained wood, and the door is made of teakwood. You do NOT putty and paint that.

I then called Galleria’s customer service and was told to send in photos and that someone from their Oklahoma City repair department would reach out to handle the issue. I waited several days no call, no email, no update. So I called back today and spoke to the manager, who coldly informed me that because the delivery team is “contracted,” it’s not their problem and they won’t be doing anything to resolve the damage.

This is how Galleria does business: • They send careless contractors who damage your home. • They lie about it. • They deny responsibility even with proof. • They ghost you when you ask for repairs. • And ultimately, they tell you to deal with it yourself.

This company is the definition of shady. Be warned: if they damage your home or property, you’re on your own. They’ll gladly take your money but when it comes to service and responsibility, they’re nowhere to be found.

Spend your money elsewhere. You deserve better than this.

(I can provide photos...

I won't be buying furniture here ever again. We bought a couch a few years ago, and paid these people for an extended warranty.

About 2 years after we bought our couch, one of the motors on one of the recliners on the couch stopped working.

I called Galleria furniture to inquire how the warranty works, and they gave me the number to call about going through the warranty process.

I called the warranty people tge next day in early January of 2025. And they finally got someone to come to my house, in March.

During this visit, they discovered that i needed a new motor, but they didnt have any on hand, so they had to put in an order.

We are now in the second week of May, and we have no idea where the part is, or how to get it. So we called the Galleria, and they effectively told us that this isnt their problem- that we have to go through the warranty company... which we've tried to do.

They did assure us that they would make a "courtesy call" on our behalf- but the fact of the matter is that I paid the Galleria over $6,000 for my couch- to include a warranty.

The leg rest at the end of my couch has been unable to close for almost half a year. This is unacceptable.

My point is, don't use this company. Go to Costco, instead. You'll get the same type of furniture, but Costco will actually make things right.

You can return almost any item, including furniture, for a full refund, regardless of how long ago you purchased it, with a few exceptions. You don't even need a receipt, and returns can be made at any...

So this review is mainly to get the word to management or ownership so they don’t miss out on future purchases. I’ve actually purchased a couple of pieces of smaller furniture and I still enjoy them. I have always just picked it up myself with my truck. But this time my purchase was a sectional so I thought it would be easier to just get it delivered. Well first off, I found out that surprising that an almost $2,000 sectional didn’t come with free delivery when I’ve bought from Mathis and Ashley and it was. But my concern mainly lied in the “third party” delivery company they use. It’s just a random guys name and I was told it’s him and 2 of his buddies. Well considering i work full time and my wife was going to be the one accepting the delivery I didn’t feel comfortable with 3 unaccredited guys in a truck coming to my home. Considering the size of this company, it surprises me that you don’t have your own delivery system. I will come back for smaller items I can pickup because your selection and prices and good, just hope my...