Keller's Consignment Furniture — Local services in Broken Arrow

This location is poorly run. I went to the Broken Arrow location Saturday 11/24/18 in search for a desk. They had one there that I was interested in, but i noticed cosmetic damage on the front and near the drawers, some water damage on the top surface and the back right leg had been stripped from the screw holding it in place. This was a project I was willing to take, but not for the price of the desk. I left my name, number and the cost I would pay for it and if they would contact the owners about my offer. On November 26th two days later I remember I saw Consignment Furniture selling things through Facebook Marketplace and I messaged Terri and asked her if she was or knew how I can get a hold of the owners of Consignment Furniture. I told her about the desk that I saw the the amount I would pay for the desk and if she would ask her boss. She said she would and a couple hours later I get a phone call from Consignment Furniture and spoke to Shawn. He told me that they would take my offer and we agreed upon the amount of $75 plus tax. I told him that I lived in Tahlequah and if they can hold it until Thursday the 29th (3 days later) and Shawn said yes and he would put a note on the desk for me. Thursday comes and I am driving to pick up my desk that we agreed upon and that they would hold for me. I exit Elm in Broken Arrow and I decide to give them a call to let them know I am on my way. I speak to Jason and he takes down my information to search the room. I described the desk to him and he tells me that he sees the note at the front desk with my name and phone number on it, the price I was paying for the desk plus tax and the model number of the desk. He then tells me that they sold my desk that morning for $100! I could not believe it. And all Jason could say was I’m sorry and I wasn’t here this morning so there’s nothing I can do. What a poor way to manage and run a business and not only did they sell my desk, but there was an agreement made and I take that into high regards. To me that is your word, a deal made and for them to not give me the common courteously to call that morning or the days before to make sure I still wanted the desk is poor training. They didn’t just waste my time out of my day, but they wasted my money in gas, and they sold their integrity for $25 plus tax. Lack of organization derives from...

I like to go here, just to see the consignment furniture. They also sell new furniture and beds, I have gotten good deals for the bunk beds and bedroom furniture for my grandkids. There's also a back room, that has a lot of lower price items. If you buy a used mattress, they all have mean cleaned and have a tag saying if it was steam cleaned or some other way. you can find a lot of tchotchkes, lamps, some original art on the walls, and I like the dining room tables and chairs. I don't like spending a lot of money, as I would rather change out my furniture every couple of years, it makes me feel like I have a whole new house. And if it's still in good shape, you can probably get them to sell it on...

This would have been alot better rating but when my son went to pick up my furniture they gave him the wrong chair. I bought a leather chair and they gave him a cloth recliner. I saw the man put the sold sticker on our chair and couch. I'm aggravated and hope the situation is rectified. Part 2.... After writing this review I was called by the nicest lady named Terry and she told me the problem would be fixed tomorrow (meaning today) and it was. I was not only surprised to hear from someone so fast but on a Sunday at 7pm was even more of a shock. A good one though. Thank you everyone who helped to make it a better experience. Y'all...