Club 24 Concept Gyms — Local services in Brookfield

SCAM SCAM SCAM !

If I could give them 0 stars I would.

Be Aware!!! This place has the most ridiculously unfair contracts. Do not be fooled, do your due diligence before signing up.

I became a member of this gym some 5+ years ago. I have not been to the gym in 3 years at least. Called two years ago to cancel my membership. The person on the phone said they’d take care of it for me. I find out now they never did by getting a bill from a collection agency. I guess my Amex expired so their recurring bills stopped on my account.

I tried calling them gym and got not help. They said well our contract states you must come in to cancel and mail in your request. Again after staff told me they would cancel. I was forced to pay the debt to the collection agency. Only $67 but this is purely about the principle. Keep in mind they have been billing me for years and I wasn’t even going to back and bothering to taking the time to argue it.

Even after all this I’m considered a member “possibly” they said they don’t know? That I still need to do a request to cancel. They even told me they need proof of my moving or that their isn’t a location nearby in order to cancel. What? It’s none of your business where people move or why they want to cancel. Completely terrible customer service. I own local businesses through the Connecticut area as well and this is no way to run a business.

I paid them their extortion money from threats by a debt collector to be done with it. Left my name and number for the owner Joe to call me.

No call from Joe....

On October 16, 2017 I signed a contract with the Club 24 Brookfield location to have Kevin Barbosa as a personal trainer. It started out great and he was flexible with my schedule, and created a meal plan for me. Unfortunately, he left the facility and I was forced to start at square one with a new trainer. I then began working with Emily this was disruptive to my progress and it was clear that my history from working with Kevin was not communicated to Emily or other staff at Club 24. I then requested to be assigned a new trainer, and started with Phil on November 29th. Another disruption to my progress and the need to start at square one again. I found Phil difficult to work with as we could not agree on a schedule. Due to conflicts with Phil, I then began working with Johanna. By this time I almost completed my 6 months that I initially signed for and had gave them my 30 day notice that I was done with the personal training, little did I know they kept charging month after Month. They've tried to say I never canceled even though my contract was only for 6 months. I've literally have had to change credit card number claim these people as fraud and they still call trying to collect money. Please be careful and don't sign up to with this gym you will be ROBBED there a scam, i wasn't going to write this review but because these people are such scam artist that when I tried to pay my $20 gym membership online, in writing it says on online that it's a one time fee but they manage to re process my card and put $300! 0 stars...

Club 24 is owned by Edward fogarty Jr in case anybody was curious to know. Club24 does have run down equipment and yes they did replace a couple machines such as treadmills recently but the treadmills earphone jack are a new 3.5 mm and does not fit standard application headphones. Most headphones are still 2.5mm.

They do however go through staff like crazy and if you ask trainers straight up if they like the place they will say that they are paid better at other places. The showers are run-down they have not been upgraded as well as the locker rooms.

Club 24 recently started with their members to have fingerprints on file so that you can scan in using your fingerprint. But then they also want your photo as well and a copy of your ID. One must question thyself why do you need such security measures at this place is it not the White House or am I mistaken?

There are plenty of other gyms that do not require photos nor do they require fingerprints.

I challenged the owner to leave their phone number on here with their name so that anybody else who has a problem can contact them directly.

Not just a "gm" who is bias about their gym with pressure from the regional directors to op membership and lower...