Fredrick's Hallmark Shop — Local services in Brookfield

I have collected Hallmark Ornaments since the 70s when I was very young. I would write out my wishlists once that was available and literally spend thousands of dollars on premier weekend for myself and for friends. I also purchased a lot when clearanced to resell. It became a fun hobby. I have literally purchased 10s of thousands of dollars worth of ornaments in the past.

In the last few years I have become home bound with a brain injury which will heal completely soon.

I have bought from each of the stores having my husband pick them up for me. However in the last couple of years the customer service at THIS STORE has become poor. The last straw was when I called and asked to give them a list of what I wanted and they refused to look. They said it was not their policy and hadn’t been for years. I had done this many times so this was not true. So I called a nonFredericks store and purchased $2,700 worth of ornaments.

Other Fredericks stores have been pretty good, but understaffed at busy times. When I have recovered from my brain injury it looks like I will rarely buy from Fredericks because of this experience. Little Green Apple...

A very disappointing experience. They didn't ring up my entire purchase and I only found out after I arrived home. I went back for it and asked them to put the item on hold because it was a different price than the sign that was next to it. I was told I could use a 30% off coupon. I also discovered I was not credited a free coupon item and was charged for it.The clerk said "Oh we have another person that wasn't credited. It must be a computer glitch." I came back to purchase the item and get the coupon credited. They had put the wrong item aside and sold the item I wanted. It was the last one. The male manager was very dismissive and said that mistakes happen. However it was at my time and expense after three trips and cost...

I wanted to know that specific stores hours. The site said they close at 7 but nowhere could I find out when they open. :) however they did say they were lgbtq friendly. I'll buy the birthday card at Walgreens because I know when they open. I am not being a jerk. I have a 10 am appt so if you don't open til 10 i need to buy it at Walgreens whereas if i knew you opened at 9 i could buy a nicer card...