Sullivan Jewelers — Local services in Brookfield

HORRIBLE! I will never go back here again. I took a ring to them that has been passed down in my family, and long story short, they put over $700 worth of damage in it. The specialist we took it to for inspection (after we got it back from Sullivan's) said that "he has never seen such amateur work in all his career." He also said that with the damage Sullivan's did, it will be impossible to completely fix the ring back to its original state. I brought the ring and the notes that the specialist typed up (which explained everything that was wrong with the ring) back to Sullivan's to tell them what they did. They didn't even look at the ring or the notes! They just kept insisting they didn't do anything. How would they know that by not even looking at the damaged ring?! I asked them to read what the specialist wrote and Jeff said "I don't care what he has to say." The ring is now ruined. It can be somewhat fixed, but not completely and has lost all its value. Sullivan's was not sorry at all and kept saying that they didn't do anything and that "they did the best they could." If ruining someone's important piece of jewelry is the best you can do, then you shouldn't be in business. Below is just a small list, of a page long list, of things that were done to my ring by Sullivans: -soldier everywhere which couldn't all be filed off -a white gold head was put on a platinum band -the head was made for a pendant, not the sapphire stone that was going in it -the stone was not properly placed in the head so it would have easily fallen out -a chip in the stone under one of the prongs from them using the wrong type of tool -prongs were not properly placed, again the stone could have easily fallen out The list goes on....its just disgusting to me that they took no...

Earlier this summer I noticed a tiny diamond in the band of my engagement ring was loose. My husband and I talked about the different jewelers in the area, and decided to bring it here, because we like to support local businesses. When my husband took it in he was very impressed. The service was great, the man helping him was very friendly, and they noticed I actually had a few diamonds loose that they could fix. He said it could be fixed, possibly by the next day but no later than Friday (it was Tuesday).

Well, Wednesday, Thursday, Friday passed with no phone call so Saturday my husband called to check in. He was told (very curtly) not only was it not done, but it wouldn't be done until at least Monday. Clearly not a good sign. My husband decided to stop in later Saturday as long as he was at Pick n Save, and miraculously it was done and he brought it home. As soon as I saw my ring, I burst into tears. They put two big dots of white gold on both sides of the band "to reinforce the diamonds". It looked terrible! It looked...repaired; very clearly not a part of the original ring. Besides that, it rubbed and scratched up my fingers whenever I wore it.

As if that wasn't bad enough, two weeks later, a diamond literally fell out of it. FELL OUT. Absolutely livid, my husband called to tell them. The response he got? "Bring it in, and maybe we can work something out." ARE YOU KIDDING ME?! Maybe you can work something out? You didn't fix the issue WE PAID YOU TO FIX.

I am devastated and literally sick over what happened. You should be able to trust a jeweler with your jewelry. Never in a million years would I have expected something like this to happen, especially from a...

I would give Sullivans a 100 stars if I could. I went to them for a ring resize after having a very off the wall/bad experience at a different local jeweler. The other jeweler said some not so nice things about my engagement ring and told me all my diamonds would fall out if it was resized and just so many other mean/not nice things. My fiancé called Sullivan's and explained what I went through and Mary Ellen asked that he tell me to come in. I went in that same day and everyone there was just extremely kind and professional and disproved all those horrible comments I was told at the previous place I went to. I picked up my ring today, it's sized perfectly! They polished it up and it's shining as bright as it did the day my fiancé proposed. I also remember having a small nick in the band that I unfortunately was the culprit of, but it's not there anymore which means they took it upon themselves to smooth that out to make my ring brand new. I am so happy with the outcome and we will be returning to have my fiancés wedding band resized there. Sullivan's is our...