Panera Bread — Restaurant in Brookfield

This review is strictly about the service at this Panera Bread. I am Sip Club member, frequent this location often, and have observed customer service in action many tines.

Barb (day shift manager) is second to none! Any time there is a problem with an order she promptly addresses it, and almost always exceeds the customer's expectation! She always does it with a smile. Barb is always positive. I have never observed her being rude. She is a true asset to this location.

Joseph (swing shift manager) is great as well. Always eager to assist customers. One time quickly helped an elderly customer that fell near entrance. He is always upbeat and a great problem solver as well.

"The Twins" (day shift team members) these ladies are wonderful! They make sure to greet each customer as they enter the cafe. They will often address regulars by their name. They are always upbeat and always eager to assist both customers and fellow team members.

Charlie (weekend team member) I have watched him grow over the past months. Charlie is becoming a great leader. He will often multi-task between working the line and cashier. Charlie is always a pleasure to deal with. Charlie will go above and beyond without asking.

This Panera is very lucky to have such...

Let me start with saying that Panera is one of my favorite "fast food" places. The food and service here is excellent as always. However, I would advise against ordering for delivery from this location. Myself and my coworkers have all experienced the same problem this year. Which is a shame, as they are the only place in the area that will deliver food to our location. We try to place our orders early enough so that they will arrive right on time for our breaks. Unfortunately, my order (a pick-two order with a smoothie) was supposed to be here between 12:59-1:09PM. I placed it around 11:30. It wasn't until exactly 1:40PM that I received a text my food left the restaurant. I'm not mad ("hangry" at worst), just a little disappointed that this isn't a rare issue for us. I understand it's Labor Day weekend, so I get it at the same time.

The order did arrive a little before 2pm, and I notice they included some complimentary cookies. The delivery driver was very apologetic, as I'm sure it wasn't his fault. Not filling a complaint to get anyone in trouble, I just want to let everyone know that you have to be extra patient, or at least don't rely on a fixed arrival time, if ordering...

The manager Barbra, absolutely amazing! I called in before I placed my order and asked her would it be possible to accommodate me being on a liquid diet due to my jaw being wired shut and asked if her blending my soup up was an option.. not only was she willing to do so so I could eat at work, she was beyond happy to do it! She asked me how blended up I needed it to be to fit my diet and she executed it perfectly ! I ordered two containers of broccoli cheese soup and she blended up both so perfect I was able to drink it through a straw like I needed to be able too, best thing I’ve ate all month! Since my surgery I have asked numerous Panera’s around the area to do so and they all refused so I just tend to go my work days with out eating and today I was especially hungry so when Barbra was happy about blending my food up I can honestly she say she made my whole entire day 200% better! Thank you so much to Barbra and the team at this location! They are awesome and the food was awesome as well ! 20 out of...