To say I'm upset is an understatement. My daughter and her friends had a half day of school and decided to go to your establishment after to grab some food.
Immediately upon entry, the gentleman behind the counter (middle aged and heavier set according to my daughter) looked at the 3 of them and said something along the lines of "So you're just leaving school?"
They were rushed through their order, and while one of her friends was at the register, she asked if she could get a footlong cookie. The gentleman straight up said no, she should have asked for that before and refused to make the cookie.
When my daughter went to go pay for her churro, her Apple Pay wasn't working, and as she was trying to get it to work, he said "This is why kids should stay in school."
The level of disrespect my daughter and her friends were shown is unbelievable to me. As a career restaurant operator, this type of behavior is unacceptable.
I will never step foot in this location ever again, and I will be sure to let everyone I know of what happened, so they...
Read moreWe were in and got steak sandwiches and I added the extra montery cheddar on one sandwich and they charged me almost 3 dollars because the charged me for a monster #3. When I spoke with the girl at the counter she did nothing and didn't understand why I was upset. I emailed the customer service email on the receipt and never got a response. This is sad because we used to go there quite a bit. I asked the guy who made the sandwich twice if there was double cheese and he said yes. There was pretty much no cheese when...
Read moreIf you want to be able to eat I suggest you don’t come to this location on a Wednesday. They were out of many items on their menu including turkey!?! And when asked why the employee said “ We are always out of stuff on Wednesday’s because our shipments come Thursdays” Apparently the management hasn’t figured out how to keep inventory stocked very well. Also they only had one employee on the line to serve 10+ customers. Where was the daytime manager? Idk... very...
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